Senior Client Support Technician

Company Information

Triton Technical is an IT and Audio/Video integration firm that designs and deploys complex integrated systems for the private yacht industry. We have a high energy, fast-paced, fun, and collaborative environment and we are looking to add a qualified individual to our team.

Position Summary

This role provides specialized technical support to the clients of Triton Technical and is a key team member of our Helpdesk staff who provide 24/7/365 support worldwide. The Senior Client Support Technician is an advanced position indicated by those essential duties and responsibilities below that require additional experience, technical knowledge, and training.

Essential Duties and Responsibilities

• Assist clients with a wide variety of software and hardware issues
• Carry out Microsoft server maintenance tasks
• Carry out software implementation and system configurations
• Issue management and escalation per defined procedures
• Provide advanced issue resolution for desktop, server, network, telecom, satellite, and AV systems.
• Test and perform system upgrades to maintain maximum system security and reliability
• Write and maintain monthly reports, site information, spreadsheets, user guides, etc.
• Ability to work overtime when required or desired
• Work with Engineering staff to assist in development, installation, and deployment of Project systems
• Provide an internal escalation point within the Client Support team to assist with advanced issues and furthering knowledge, growth, and experience within the team
• Work to improve and maintain documentation on new and existing project installations and procedures
• Other duties as assigned by your Supervisor

Required Experience and Skills

• Intermediate Microsoft Office knowledge i.e., Excel, Outlook, Word
• Effective communication skills both verbal and written
• Network+ level knowledge minimum (or equivalent)
• Helpdesk and general ticket management experience

Personality Traits

• Excellent work ethic and drive
• Meticulous attention to detail
• Proactive
• Exceptional task and time management
• Commitment to lifelong learning
• Strong listening skills
• Proven organizational skills
• Global awareness and knowledge of cultural differences
• Resourceful
• Efficient multi-tasking skills

Other Requirements

• Valid Driver License
• Valid Passport (Or able and willing to obtain at time of hire)

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to sit, talk, and listen. The employee is occasionally required to reach with hands and arms and stoop, kneel, crouch, or crawl. The employee is often required to lift more than 50 pounds. The vision requirement includes: ability to adjust focus; depth perception; peripheral vision; distance vision; normal color perception and close vision.