Senior Change Manager

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

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Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

What you get to do in this role:

• Develop and execute change management plans for transformation initiatives across Global People and Digital Technology
• Work closely with Global People project management and communications teams for a cohesive and consistent approach for change management and adoption campaigns
• Establish and maintain relationships with senior leaders across Global People, ensuring alignment with the program’s objectives
• Train and assist Global People project managers in smaller change efforts across the organization
• Provide insight and manage coordinated change impacts across the impacted organizations / personas
• Conduct impact, stakeholder, and organization analyses to determine the program’s scope, severity, and receptivity
• Define and manage stakeholders, their engagement, and communications throughout the programs
• Lead in the identification of organization impacts from process, policy, data, talent, and technology changes
• Build change management plans that are aligned to overall program plans and are designed to guide audiences through the change phases, including all sponsor/manager, training, communications, and support activities required to implement the change successfully
• Define training needs, determine content required for each stakeholder group, develop content, and drive training delivery
• Build communications necessary to ensure that impacted stakeholders are kept apprised of the upcoming milestones, and the change impacts are understood
• Serve as primary liaison with groups to facilitate program communications, including customers, partners, and employees
• Educate business partners about the value of change management and engage the community of change practitioners across the organization

To be successful in this role you have:

• 9+ years of professional experience in Organizational Change Management
• Significant practitioner experience on large transformations in a fast-paced environment
• Ability to lead Steering Committee level executive presentations on change leadership
• Considerable expertise supporting and leading cross-functional technology strategic programs
• Energetic self-starter with a proven track record for getting things done in a high-growth, fast-paced and ambiguous environment
• Highly skilled at building trusted relationships and influencing others, particularly with executive leadership teams
• Proven ability to collaborate with and influence both leadership and working groups, demonstrating authority and credibility to act, make sound decisions and drive alignment
• Strong understanding of the ‘heart of the business and experience working directly or indirectly with various business functions and multiple aspects of the business value chain, from business and product development to downstream support operations
• Ability to think strategically, understand the big picture and connect the dots between strategy and operational priorities, as well as translate the strategy into effective execution and tangible outcomes

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ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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