Senior Care Specialist In Austin

Overview
Location: Austin, Travis County, and surrounding communities.
Now hiring for full-time, part-time, live-in, and overnight shifts.
TheKey provides premier in-home Senior Care to help older adults thrive at home with optimal independence, health, safety and happiness, all while affording their loved ones complete peace of mind.
Who We Are:
TheKey is proud to be the largest private-pay provider for senior companionship and home care for aging seniors in North America. We stand for optimal well being in our clients and pride of purpose in our care teams. Our strong core values have positioned us to continue providing companion care even as we navigate COVID-19.
What We Offer:

• Competitive wages and weekly pay (to include overtime pay and holiday rate)
• Paid Training - Virtual/Online/Hands-On classes
• Benefits - Medical, Dental, Vision and Mileage Reimbursement
• 401k Retirement Plan - industry leading 20% matching and fully vested from the start!
• Year-round caregiver recognition programs & appreciation days
• Unlimited Employee Referral Bonuses
• Access to our CareAcademy - continued training and development
• 24/7 Caregiver Support Team

COVID-19 Protocols and Essential Worker Support:

• 24/7 Covid Rapid Response Team
• PPE supplies provided if needed - masks (required), face shields, gowns and gloves
• Safety Precautions Training
• Assistance with gathering resources / county testing

Who You Are:
A dependable, compassionate and empathetic professional looking for a career with profound purpose. You are motivated by helping others and providing quality service above all else. You are driven by making an impact and contributing to a better quality of life for the aging population. You want to show up and make a difference each and every day.
What You Will Do:
The Senior Care Specialist is a senior level caregiver who is responsible for providing personal attendant
services for TheKey clients in the clients' home, including nursing homes, assisted living facilities, etc.
Services provided are dependent upon the clients' needs and may be assigned and changed as the
clients' needs change. The Senior Care Specialist will additionally be responsible for providing care for
"fast start" clients, assisting with the development of care plans, and training caregivers on client care,
company policies and initiatives, equipment, etc.
Responsibilities
Essential Functions:

• Performing non-medical personal attendant services, including engaging the client in social,
  physical and mental activities, as well as monitoring the client's safety and wellbeing inside and
  outside the residence.
  • Assisting clients with activities of daily living (ADLs), such as supervising, feeding, and/or
  dressing the client, and the reminder of time on instrumental activities of daily living (IADLs), such
  as meal preparation for the client, driving, light housework for the client, and medication
  reminders.
  • Incorporating relevant aspects of TheKey Balanced Care Method TM into the care of the client,
  such as playing board games, visiting the local senior center, or engaging in other activities
  • Following the client's Plan of Care and maintaining a detailed record of services provided and any
  changes in client condition.
  • Reporting accurate written care notes via electronic and/or other company-sanctioned methods
  depending upon Client Care Manager direction.
  • Alerting the Client Care Manager or Staffing Manager about changes in client condition or
  incidents occurring during the shift.
  • Accurately reporting all working time, including accurate start and end times for each shift,
  breaks, training and work-related travel, and any other work performed away from the home of
  the client, and properly utilizing TheKey operative timekeeping system(s).
  • Adhering to all policies and procedures set forth in the Caregiver Employment Agreement and the
  Employee Policy Manual.
  • Provide care for "fast start" clients as needed.
  • Assist with developing an appropriate care plan for new clients based on interactions and tasks
  during the initial shift.
  • Assist with training and introducing caregivers to clients.
  • Provide administrative staff with feedback, necessary to ensure customer satisfaction
  • Provide training for new and existing caregivers that relates specifically to clients, disease
  processes, equipment, etc.
  • Participate in appropriate meetings related to client care and customer satisfaction
  • Collaborate with other team members, as needed, when resolving client/caregiver issues
  • Be flexible to handle other assignments as may be required
  • Must successfully complete training for this role and demonstrate proficiency of the material
  learned
  • Additional duties and responsibilities as assigned by your Supervisor.

Qualifications
Required Skills, Education and Certifications:

• High School Diploma or GED Required
  • CNA, HHA, PCA, HCA, or CHHA Required
  • 3+ years of experience in the Home Care setting
  • Strong verbal and written communication skills; ability to communicate clearly, appropriately and
  professionally to clients and co-workers
  • Strong interpersonal skills and is professional in interacting with clients and coworkers
  • Expertise problem solving skills - identifying root causes, customer needs and providing solutions
  quickly and efficiently in real time
  • Highly developed sense of integrity and commitment to customer satisfaction
  • Demonstrated passion for excellence with respect to caring for clients
  • Possess a strong work ethic and team player mentality
  • Demonstrated ability in using computer applications, which includes keyboard and navigation
  skills and learning new computer programs
  • Positive attitude, reliable with good attendance and punctuality, team spirit, and commitment to
  the job
  • Previous Leadership Experience Preferred
  • Fully vaccinated is defined as: "2 weeks have passed since your second dose in a 2-dose series,
  such as the Pfizer or Moderna vaccines, or 2 weeks after a single-dose vaccine, such as Johnson
  & Johnson's vaccine." Those eligible to receive the booster must receive the booster to be
  considered fully vaccinated, and those not yet eligible will be required to obtain the booster once
  eligible (6 months post last dose)
  • Successful completion of all specific state requirements.
  • Current driver's license and proof of insurance if driving clients.
  • Ability to follow written and verbal care instructions, and document timely and accurately in
  system.
  • Must have negative TB test and current auto insurance
  • Prefer CPR, and First Aid Certification
  Physical Requirements:
  • Ability to reliably travel to client homes and office location(s).
  • Ability to safely perform client transfers with weight bearing requirements contingent upon client
  condition and needs.
• Ability to sit, stand and walk for prolonged periods of time throughout the work day.

What We Are All About:
At TheKey, we pride ourselves on hiring quality professionals who feel just as passionate as we do about helping transform the lives of aging adults by providing the utmost white glove experience for our clients to promote a healthy mind, body and spirit. Our employees are compassionate, committed, innovative and dedicated to improving the quality of life our seniors so deserve. Would you like to help us change the way the world ages?
TheKey is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.