Senior Business Support Specialist - Commercial Resolution

This position supports a small group of Commercial Resolution officers in the execution of operating activities at the highest level of complexity. Responsible for reviewing processes, analyzing and resolving more advanced documentation or servicing issues that may arise. Implements enhancements to systems or processes in order to improve workflow. Ensures client satisfaction through the handling, processing, and servicing of escalated requests. May provide a leadership role for the work group through knowledge in the area of specialization.

This is an in office - hybrid position min 3 days a week - Raleigh, NC. 

• Account Servicing - Performs complex data entry, processing, and documentation. Ensures accuracy and compliance with all rules and regulations.
• Operations - Performs advanced operational tasks, manages vendor and associate inquiries. May lead team in direction and success of daily activities.
• Business Expertise - Acts as a resource in area of work. Performs process troubleshooting for both internal and external parties. May assist in promotion and distribution of Bank products or services. May support development of new products or services.
• Service & Support - Develops and maintains relationships with customers, associates, or vendors to achieve business goals and streamline service experience. Determines target needs and provides resolution. Handles escalated and complex support issues.

Bachelor's Degree and 0 years of experience in Support or Customer Service OR High School Diploma or GED and 4 years of experience in Support or Customer Service

Preferred Skills - experience working in Business Origination and Servicing System (BOSS), experience working in (RIMS), loan documentation, servicing, and/or modification experience a plus