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Maven is looking for a Payment OperationsSenior Associate who will be a critical member of the Payment Operations Team focused on ensuring that collections and reimbursements occur in a timely and accurate manner. This person will play a critical role in monitoring and managing balances and resolving discrepancies for providers and for members.
As a Payment OperationsSenior Associate at Maven, you will:
- Review and process complex claims related to Maven's fertility treatments, procedures and applicable medications in accordance with company policies and benefits plan designs
- Ensure claims are accurately documented and filed compliantly
- Monitor and manage outstanding accounts receivable related to fertility services
- Contact providers and patients to facilitate timely and accurate payments and resolve payment disputes
- Develop documentation, reporting, and collecting strategies; this includes maintaining detailed and organized records of claims, collections activities, and correspondence
- Ensure that patients and providers receive detailed, clear and accurate communications regarding claims and collections matters
- Work with other departments to ensure a smooth and efficient reimbursement process
- Stay up-to-date on changes to healthcare regulations and reimbursement policies
Qualifications:
- 3+ years of experience in benefits management or insurance focusing on claims and collections
- Strong understanding of medical billing, coding, insurance claims processing, and revenue cycle management
- Excellent communication skills; this includes written and spoken communication
- Proficient in using relevant software and tools for claims and collection management
- Proficient in Microsoft Office tools
- Ability to work independently and as part of a team
- Strong customer service orientation
- Strong organizational skills; demonstrated ability to multi-task and manage time effectively
- Bachelor's degree is a plus
For candidates in NYC, CO, or CA, the base salary range for this role is $90,000 - $120,000 per year. You will also be entitled to receive stock options and benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset.
This role is only open to candidates in the NYC-metropolitan area and will require you to be in-office for 3 days each week (Tuesday, Wednesday, Thursday). While flexibility will always be core to Maven's policies, we also believe in the power of in-person connection. Our hybrid work policy was created with both principles in mind.
At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams.
Benefits & Perks:
We are reimagining what a supportive workplace looks like, from the inside out. On top of standards such as employer-covered health, dental, and insurance plan options, and generous PTO, we offer an all-of-you, inclusive approach to benefits:
- Maven for Mavens: access to the full platform and specialists, including care for everything from mental health, reproductive health, family planning, pediatrics.
- Whole-self care through wellness partnerships
- Weekly breakfast, lunch, and get-togethers
- 16 weeks 100% paid parental leave, flexible time upon return, and $1.5K/mo for 2 months, new parent stipend (for Mavens who've been with us at least six months)
- Udemy, annual professional development stipend, and access to a personal career coach through Maven
- 401K matching for US-based employees (immediately vesting)
These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits.
Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g jsmith@mavenclinic.com). Maven Clinic will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: security@mavenclinic.com. For general and additional inquiries, please contact us at careers@mavenclinic.com.
