Senior Applications/Systems Analyst - CMBD

Overview

Are you a Senior Application Systems Analyst who would like to have a positive impact for millions of people? If so, we may have an opportunity for you!

 

TISTA associates enjoy above Industry Healthcare Benefits, Remote Working Options, Paid Time Off, Training/Certification opportunities, Healthcare Savings Account & Flexible Savings Account, Paid Life Insurance, Short-term & Long-term Disability, 401K Match, Tuition Reimbursement, Employee Assistance Program, Paid Holidays, Military Leave, and much more!

Responsibilities

• Conducting Training and coaching, and act as liaisons for SCM Program in order for customers to be able to
• Leverage CIs for ticketing and request process activities
• Manage the attributes of CI records they own
• Track lifecycle and status of their of CIs via ITSM tool workspaces
• Responsible for working follow-on activities with Discovery and Service Mapping teams for operationalization of Services
• Attending scrum meetings to report status of onboarding tasks related to operationalization of Services, which includes reporting for Objectives and Key Results (OKRs) measuring progress of CMDB Operationalization project
• Collaborating with users and stakeholders on any additional needs to achieve operationalization of the Services and CIs owned by customers, which is identified by specific Operationalization criteria met by each Service onboarded by the SCM Onboarding teams
• Led by Senior Application Systems Analyst, work closely with Product and Service stakeholders which may include senior management, partners, clients and technicians to ensure Services onboarded are properly prioritized and onboarding is completed

Qualifications

• Experience in implementing process activities related to Service Configuration Management (SCM) Configuration Management Database (CMDB) process functions
• Experience in working with customers on identification and processing of technology, identified as Configuration Items (CIs), meeting the criteria for Onboarding into the CMDB
• Experience in using IT Service Management Tools - e.g., ServiceNow or equivalent
• Preferred: Familiar with IT Infrastructure Library (ITIL) methodology and concepts, and ITIL Foundations certified
• Preferred: Familiar with Government Change, Release, and Service Configuration Management processes

Education:

• Bachelor's Degree in Operations Research, Mathematics, Computer Science, Cost Accounting or related scientific or technical discipline and 5+ years' work experience
• Eight (8) years of additional relevant experience may be substituted for education (13 years total)

Clearance: 

• The ability to pass a Tier 2/Modest Background Investigation 

 

Remote:

• Remote, USA
• Monday - Friday (8:00 AM - 4:30 PM CST)

Pay Range:

• The pay for this position ranges from $47,240 to $69,500
• The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.
• Also, certain positions are eligible for additional forms of compensation, such as bonuses.
• TISTA associates are eligible to participate in our comprehensive benefits plan! More information can be found here: https://tistatech.com/working-at-tista/

Employment Type: OTHER