Senior Analyst, Warranty Administrator (Onsite)

We are looking to add a certified superstar to our team working as a Senior Analyst, Warranty Administrator for the Product Support department within Collins Aerospace (a Raytheon Technologies Company). We are excited to expand our level of support for our internal and external customers all over the world.

As one of our Administrator’s, our work is fast-paced and driven by customer satisfaction. Being a dynamic team player is crucial as we work together to “make it right” as one of our businesses last lines of defense on the inevitable warranty occurrences.  Attention to the details and taking the initiative as a strategic thinker on projects should be an innate characteristic within our next teammate as we never work the same day twice. We offer many learning opportunities within Collins Aerospace and are focused on growing our teammates abilities from within and we are looking for someone who can demonstrate these competitive skills prior to joining our team.

This is an onsite role in Winston-Salem, NC. This role is not eligible for relocation benefits.

Primary Responsibilities:

• Autonomously oversees accurate entry, time-efficient processing, and appropriate follow-up of warranty orders within our Claims Management Portal (CMP) and/or JDE and effectively communicates status reports across multiple platforms.
• Respond to requests for information and actions in a timely fashion.
• Manage the entry of Warranty credits in CMP, submit all credit requests to the appropriate finance department and follow up with the returned credit to your Customer managers.
• Provides order status updates and part shipment tracking information upon request.
• Collaborate with procurement and shipping team to meet the needs of our engineers and managers and every level of management across the organization.
• Actively prepare and engage in requested meetings.
• Manage special projects or supports process improvement initiatives.
• Assist in the shipping department as needed.
• Other job duties as required.

Qualifications/Experience Needed:

• Typically requires a University Degree and minimum 2 years of prior relevant experience or an Advanced Degree in a related field or in absence of a degree, 6 years of relevant experience
• U.S. Person (U.S. citizen, permanent resident, refugee or asylee) or eligible to obtain necessary export authorizations required • https://www.ecfr.gov/current/title-22/chapter-I/subchapter-M/part-120/subpart-C/section-120.6

Preferred Qualifications:

• Typing efficiency
• Advanced Excel capabilities
• Effective communication skills
• Creative and proactive approach to problem-solving.
• Prioritizing and multitasking across multiple platforms

Collins Aerospace, an RTX company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio, and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.

At Collins Aerospace, our Interiors team is focused on innovation, safety and cost efficiency. But we don’t just get people from point A to point B. We’re committed to making air travel more comfortable, connected and secure. As a leader in aviation interior products and services, we’re helping airlines and original equipment manufacturers create a positive experience for their customers. With offices and manufacturing facilities in more than 12 states across the U.S. and more than 10 countries around the globe, we’re changing the game of aircraft interiors. Are you ready to join our team?

#reempowerprogram

This role is also eligible for the Re-Empower Program.  The Re-Empower Program helps support talented and committed professionals as they rebuild their capabilities, enhance leadership skills, and continue their professional journey.  Over the course of the 14-week program, experienced professionals will gain paid, on-the-job experience, have an opportunity to participate in sessions with leadership, develop personalized plans for success and receive coaching to guide their return-to-work experience.  Upon completion of the program, based on performance and contributions participants will be eligible for a career at RTX.

Minimum Program Qualifications

• Be on a career break of one or more year at time of application
• Have prior experience in functional area of interest
• Have interest in returning in either a full-time or part-time position

Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.

WE ARE REDEFINING AEROSPACE.

*Please ensure the role type (defined below) is appropriate for your needs before applying to this role.

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

Regardless of your role type, collaboration and innovation are critical to our business and all employees will have access to digital tools so they can work with colleagues around the world – and access to Collins sites when their work requires in-person meetings.

Some of our competitive benefits package includes: 

• Medical, dental, and vision insurance
• Three weeks of vacation for newly hired employees
• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
• Tuition reimbursement program
• Student Loan Repayment Program
• Life insurance and disability coverage
• Optional coverages you can buy: pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
• Birth, adoption, parental leave benefits
• Ovia Health, fertility, and family planning
• Adoption Assistance         
• Autism Benefit
• Employee Assistance Plan, including up to 10 free counseling sessions
• Healthy You Incentives, wellness rewards program
• Doctor on Demand, virtual doctor visits
• Bright Horizons, child and elder care services
• Teladoc Medical Experts, second opinion program
• And more!

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other -- propel us all higher, again and again.

Apply now and be part of the team that’s redefining aerospace, every day.

 Employee Referral Eligible