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Form of workGreat Plains SPCA is searching for an Senior Pet Adoptions Advisor for the Merriam, Kansas location. The mission of Great Plains SPCA is to drive change in our community through innovative programs that promote adoption, outreach, and a better life for pets and the people who love them. Great Plains SPCA is the Kansas City Metro’s most unique and comprehensive No Kill animal welfare organization, serving nearly 4,000 pets in need, annually.
- Are you ready for a job that keeps you on your toes, both mentally and physically?
- Are you looking for a job where "predictable" is a dirty word?
- Are you as consistent as a cat's unwavering demand for treats at 3 a.m.?
- Want to make a daily difference for community pets?
The Senior Pet Adoptions Advisoris a full-time hourly position will provide all animals in Great Plains SPCA care with conscientious, compassionate care, meeting our animals physical and behavioral needs. This position offers a pay range of $19.23-$26.44 per hour depending on experience.
- Drive results by performing safe and successful pet adoptions using excellent matchmaking and customer service skills
- Matchmaking pets with prospective adopters by utilizing data gathered through asking appropriate questions, meet and greets, and understanding each pet’s medical and behavioral needs to ensure best fit
- Maintaining up to date knowledge of all pets in our care and all adoption policies and procedures
- Achieve monthly adoption, donation and retail goals
- Administrative duties include data entry, inventory management, data analysis and reporting
- Manage adoption process from start to finish, including all paperwork
- Problem solve and think creatively to drive positive outcomes for customers and animals in our care
- Ensure efficient and effective interdepartmental communication, procedures, and processes
- Provide best in class customer experience to all visitors, volunteers and staff
- Ability to diffuse conflict and de-escalate situations when necessary, including denying adoptions in a courteous and respectful manner
- Share information to the public on all GPSPCA services and programs, communicating the organization’s culture, philosophies, and mission in a positive manner
- Monitor health and behavior of adoptable animals, reporting concerns to Shelter Medicine or Behavior teams as needed
- Ensure the adoptions area is always clean and tidy
- Other duties as assigned by managers or directors
- unicating the organization’s culture, philosophies, and mission in a positive manner
- Monitor health and behavior of adoptable animals, reporting concerns to Shelter Medicine or Behavior teams as needed
- Ensure the adoptions area is always clean and tidy
- Other duties as assigned by managers or directors
- Key Competencies- Drive for Results, Resilience, Integrity, Problem Solving, and Customer Focus
- Ability to use logic and reasoning to evaluate alternative solutions or approaches to problems
- Understand animal behavior and common issues to educate adopters to create lasting and safe adoption matches
- Speak to an animal’s medical or behavioral needs in a clear and positive manner when discussing with an adopters
- Manage multiple situations, people, and tasks simultaneously
- Ability to manage daily tasks and resolve conflicts with minimal guidance
- Good attention to detail
- Ability to work independently or as a team
- Strong interpersonal and verbal and written communication skills
- Displays maturity, good judgment, professionalism, and problem-solving skills
- Ability to remain calm and empathetic in stressful situations
- Compassion and empathy for animals and humans
- Accurate typing, data entry, and computer skills
Experience Requirements:
- High school diploma or GED
- 3+ years of related sales and customer service experience in a fast-paced corporate environment
- Must be familiar with computer functions and programs such as Internet and web-based programs, Microsoft Office, and PetPoint
- Knowledge and work-related experience with animals
GPSPCA offers a competitive benefits package including: health, dental and vision insurance, generous PTO, plus 9 paid Holidays, 100% employer covered mental health, disability benefits, life insurance, 403(b), discounts on veterinary care and retail store items, plus an engaging workplace where our team and animals are our top priority.
Great Plains is an equal opportunity employer. We do not discriminate against any employee or applicant because of race, color, sex, religion, age, national origin, disability, or for any basis protected by applicable federal, state, or local law. We assure you that your opportunity for employment with Great Plains SPCA depends solely on your qualifications.
OMNI and our clients are Equal Opportunity Employers and seek diversity in candidates for employment. EEO Employer W/M/Vet/Disabled/Sexual Orientation/Gender Identity.
