Self Pay Collector

Women's Health Connecticut is seeking a full-time, Self Pay Collector for our Corporate Business Office (CBO). This is a Hybrid position that requires two-days per week at our CBO in Rocky Hill, CT and three-days per week are flexible/remote working days.

Position:Self Pay Collector
Office Location: 175 Capital Blvd. Rocky Hill, CT 06067
Employment Type: Full-time, 40 hours per week,
Schedule: Monday- Friday, 8:00- 4:00p, Hybrid (2 days in office, 3 days remote)
Team: Revenue Cycle Management

Position Summary: Responsible for coordinating all activities related to self-pay balances; including balances sent to collections, payment plans, and responding to divisional and patient inquires.

Essential duties and responsibilities:

• Serves as a representative of Women’s Health CT, displaying courtesy, tact, consideration and discretion in all interactions.
• Responds to all requests from divisions, patients and in a timely and professional manner.
• Works closely with insurance collectors to verify/clarify patient disputed balances.
• Follow self-pay collection processes and procedures.
• Work with external collection agencies to update and maintain accurate patient information.
• Review patient accounts prior to preparing batches for collection agency referral.
• Set up patient payment plans within Athena based on division protocols.
• Acts as a liaison between the collection agencies, division and revenue cycle team.
• Reconciles accounts outsourced to the collection agencies.
• Provides back up support to Customer Service Department.
• Participate in proactive team efforts to achieve departmental and company goals.
• Adhere to corporate compliance program guidelines.
• Other job duties as required.

Skills and qualifications:

• High School Diploma or GED
• Familiar with medical coding, pathology and OB/GYN preferred
• Exhibit professional phone manner
• Ability to maintain composure in stressful situations.
• Demonstrate strong computer skills in Word, Excel, Outlook.
• Excellent written and verbal communication skills
• Time management skills

Physical demands:

• Ability to remain seated for up to 8 hours per day.
• Ability to work in fast paced environment.

Job Type: Full-time

Pay: $21.00 - $23.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Retirement plan
• Vision insurance
• Work from home

Weekly day range:

• Monday to Friday

Work setting:

• Hybrid work
• Office

Experience:

• Medical coding: 1 year (Preferred)
• Pathology: 1 year (Preferred)
• Ob/Gyn: 1 year (Preferred)
• Phone etiquette: 1 year (Required)

Ability to Relocate:

• Rocky Hill, CT 06067: Relocate before starting work (Required)

Work Location: Hybrid remote in Rocky Hill, CT 06067