Seeking Restaurant Workers For Account Management.

Our client, a well-known tech organization, is looking for an Account Representative to handle Merchant outreach. 

Location: REMOTE

Pay: $16.50 - $17.24

Hours: 

Support hours will be shifting to 7 days a week 9 am-9 pm EST shortly. In that time there will be different shifts candidates might be assigned. AM Shift: 9 am-5 pm EST Mid Shift: 11 am-7 pm EST or 12 pm-8 pm EST PM Shift: 1 pm-9 pm EST - We do our very best to take scheduling requests into account but it does depend to some degree on other team members availability.

Responsibilities:

• Provide exceptional customer service to merchants that use Bbot's ordering platform
• Manage Tier 1 support, including managing the ticket queue via email and text message, and providing phone or video support when necessary
• Investigate and resolve complex technical troubleshooting cases
• Diagnose and remedy failure points
• Address merchant issues with empathy and urgency
• Communicate with merchants and teammates efficiently, professionally, and confidently
• Use de-escalation tactics and call management skills to handle upset customers

Requirements:

• A Bachelor's degree or equivalent work experience
• At least 1 year of work experience in customer service with a preference given to those with a background in hospitality

Preferred Skills:

• Familiarity with Toast, Square, Upserve, Micros, Aloha, NCR, or Revel POS
• Familiarity with G-Suite, Slack, Atlassian, and Salesforce

Other:

• Flexible availability to work mornings, nights, weekdays, and/or weekends
• Join a collaborative team that prides itself on providing world-class customer service for an innovative and industry-leading technology platform