Security Operations Center (Soc) Analyst

CIT is a business technology company, building a first-class team to implement and support today's and tomorrow's technology. Our employees enjoy an atmosphere of continued learning, innovation, fun and teamwork. (Not to mention they get to play with cool technology and state-of-the-art tools). With several technology divisions within CIT, career opportunities are endless. CIT is conveniently located in Woodbury, MN with easy access off Highways I-94 and 494.

CIT is a dynamic, cutting-edge technology solutions provider offering end to end IT services to our customers including IT support, training, hardware, and custom WEB, server and client-based programs.

CIT’s passion is to provide superior value via strong customer relationships in combination with IT solutions that address business needs, creating a level of satisfaction so high that our customers couldn’t imagine working with another team. Our employees’ proactive and value-driven interactions provide innovative and strategic solutions to our customers and their business needs.

CIT Core Values:

• Our people – Our employees are collaborative, reliable, empowered, passionate, dedicated, committed and accountable. 
• Passion for our customers – Customers are our focus and always first 
• Integrity - Do the right thing, we do what we say and are always respectful  
• Our culture – We believe in a life/work balance, is fun and positive.  We celebrate the victories 
• Our solutions – Are innovative, the best technologies and are the right fit to provide strategic value

Job Description:

The Security Operations Center (SOC) Analyst position is assigned to the security team. The primary purpose of this position is to help coordinate and report on cyber incidents impacting CIT security customers in a call center environment by aiding in security ticket response, triage, some security tool deployments, and follow-up. Please note that this position's shift is 3PM-11PM Central Time.

Responsibilities:

• Troubleshoot SIEM related alerts and tickets remotely and via the phone, and open/track trouble tickets in ticketing system
• Assist SOC staff with SIEM systems configurations
• Facilitate customer communication, via phone and email to follow-up on open issues and to communicate status of open ticket issues
• Update open ticket status for both engineering and other support technicians within the ticketing software application
• Provide threat and vulnerability analysis as well as security advisory services.
• Integrate and share information with other analysts and other teams
• Maintain technical knowledge and troubleshooting skills on the SOC supported products and services
• Assist with alerts/tickets generated by EDR and PAM solutions.
• Perform other duties as assigned

Qualifications:

• Security+; must be willing to obtain CySA+ certification within 1 year.
• Must be willing to working towards industry and product level certifications in internetworking and security related systems.
• Desktop/networking experience, desktop software experience, and proficiency with Microsoft
• UNIX / Linux based operating systems a plus
• Internetworking skills, knowledge of I/P routing and configurations required
• Must be detail oriented with strong customer service skills
• This position may require shift work in a 24/7/365 environment. The capacity to work evening, overnight, weekend, and on-call hours as required

Preferred Education/Experience/Skills:

• Prior experience working with and administrating SIEM solutions
• Prior experience working in a consultative or contracting role.

CIT offers competitive benefit, wage, and incentive programs. Benefits include but are not limited to: medical, dental, vision, life & disability insurance, 401(k) with matching employer contribution, flexible work schedules, paid volunteer & parental leave time, flexible paid time off policy, and an employer sponsored rewards & recognition program.

CIT is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment, regardless of their race, color, creed, religion, ancestry, national origin, sex, affectional preference, gender identity, disability, age, marital status, veteran status, status with regard to public assistance, or any other legally protected characteristics.