Security Officer Supervisor

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At SPIRE, we recognize that creating memorable guest experiences and delivering best-in-class performance for our investment partners begins with the team we have in place.

We know that every member of our team is vital to our ongoing success and has played an important role in achieving the industry-leading results we are known for today. Because we wholeheartedly believe that as a collaborative, focused, productive, and diverse team we go further, we always put people first.

When you join SPIRE, we ensure that you receive the support, tools, and opportunities you need to grow as an individual, and to excel in your hospitality career.

Job Overview: Performs protective and enforcement functions in a courteous and restrained manner in coping with emergencies, undesired conduct, disturbances and threats to life and property to maintain a safe and secure environment.

Responsibilities and Duties:
• Spend majority of shift on foot patrol, walking, climbing stairs of the interior and perimeter of the hotel to observe and identify potential security and safety risks or undesirable conditions. Requires verbal communication using pager and two-way radio, bending, stooping and kneeling as in performing CPR.
• Maintain order in the hotel, dealing with the welfare of guests, e.g. assisting with door lock problems; coordinate, expedient response to emergency conditions such as fire, safety hazards and threats to life and/or property in a calm, rational and persuasive manner. Handle undesired conduct, violations of hotel policy and civil laws as warranted for the security and safety of hotel guests, employees, patrons and property.
• Answer security telephone and safety hotline calls and respond in a timely manner based on priority.
• Observe the CCTV monitors for any unusual activity and in the case of suspicious behavior report directly, via radio, to the supervisor on duty; report any alarms similarly.
• Use a clear, concise speaking voice, listen with empathy, provide accurate information and document legibly all appropriate incident information.
• Memorize and monitor life safety system installed at property including layout of entire building, alarm pull stations, location of fire extinguisher and sprinklers.

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the requirements of the hotel.
• Check employee packages as they exit to ensure no food or property is being removed. Screen persons entering this entrance for purpose and authorization.
• Receive, record and store lost and found items. Research and respond to inquiries from guests concerning status of items. Mail out claimed items to owner.
• Provide accurate information to inquirers for directions, hours of operation, etc.
• Escort guests and employees as required to parking lots, provide same for employees carrying house banks.
• Assist guest with door lock problems using moderately complex hand-held electronic apparatus.

Specific Job Knowledge and Skills:
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
• Thorough knowledge of the layout of the building, function rooms, and some knowledge of the city and surrounding areas.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information.
• Ability to listen effectively, speak, read and write clearly to ascertain and document important information.
• Ability to stand, walk and/or sit and continuously perform essential job functions for duration of shift.
• Hearing and visual ability to observe and detect signs of emergency situations.
• Perform tasks requiring bending, stooping, kneeling, and walking significant distances between and within buildings on the property.
• Ability to follow written and or verbal instructions.
• Ability to grasp, lift and/or carry or otherwise move goods weighing a maximum of 200 lbs. Sufficient manual dexterity in hands.
• Ability to climb stairs and ladders at a rapid pace.
• Ability to perform duties within extreme temperature ranges.

Qualifications:
• Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge, skills and abilities.
• Prior law enforcement or other military experience preferred.
• CPR certification and First Aid training preferred.
• All employees must maintain a neat, clean and well-groomed appearance (specific standards available).
• Prefer additional language ability.

Benefits:

We offer a comprehensive full-time benefits package consisting of medical, dental, vision, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accident or illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more!