Address
Form of workThe primary function of the Security Operations Center Officer is to provide protective services for the patients, families, staff, and property of Children's National Health System (CNHS). The SOC is responsible for maintaining a chronological list of all events via the Dispatcher Module. Prepares written and accurate complaint/incident reports on routine and emergency situations. Maintains operational control of all Special Police Officers on duty and dispatches accordingly to routine and emergency calls/codes. Operates and maintains surveillance over all camera and alarm systems to include satellite clinics in Maryland and Virginia utilizing state of the art equipment. Frequently works with medical professionals in advancement of patient safety . Responsible for securing and safeguarding evidence seized in criminal cases for possible court proceedings and all lost & found property received. As the main point of contact for Security Operations, the SOC is entrusted with enforcing the established hospital policies and in accordance with the laws of the District of Columbia. SOC personnel must maintain a tactful and courteous demeanor in the exercising of said duties. SOC personnel will present a professional and polite demeanor at all times whilst dealing with both internal and external customers.
Qualifications:
Minimum Education
High School Diploma or GED (Required)
Two year degree and/or completion of some college coursework. (Preferred)
Minimum Work Experience
2 years Special police officer (Required)
2 years Working in a control room, as a dispatcher , or in a Security Operations Center . (Required)
Required Skills/Knowledge
Valid US Driver's license required.
Strong oral and written communication skills are essential.
Ability to work in a team environment in high pressure situations.
Must be able to wear department issued body armor.
Must possess excellent customer service skills.
Ability to multi-task while handling volatile situations under stressful conditions.
Familiarity with Microsoft Office, Excel and Word.
Experience in alarm response, monitoring CCTV systems, and dispatching Security or Law Enforcement personnel.
Knowledge of the criminal code in Washington, DC.
Experience working as an emergency responder (law enforcement, fire/rescue, military).
Knowledge of HIPP A rules and restrictions.
Required Licenses and Certifications
Able to obtain a Special Police Officer Commission from the W ashington, DC Metropolitan Police Department (Required) Certified as a police dispatcher or to work in a 911 Call Center as an Emergency Communications Operator (Required)
Cardio-Pulmonary Resuscitation (CPR) (Required)
Functional Accountabilities
SAFETY
- Perform productive surveillance of the hospital utilizing state of the art equipment, garage and perimeter; recognize conditions which are or will compromise the security and/or safety of the organization and take immediate action to mitigate; proactively and consistently submit work orders to correct safety/security violation discovered during surveillance operations.
- Immediately notify supervisors of security/safety-related problems or issues.
- Take proactive measures to mitigate thefts, disturbances and other criminal incidents.
- Adhere to departmental and hospital policies, procedures and directives as it relates to the management and processing of visitors to the hospital.
- Adhere to post orders for all fixed and patrol positions.
- Ensure a timely and appropriate response for emergengy situations.
- Ensure that the applicable policies, procedures and directives are followed according to the specifics of the emergency situation.
- Able to effectively de-escalate disruptive behavior .
- Able to remain in control of emotions and not take acting out behavior exhibited by others personally.
- Write accurate grammatically correct incident reports and conduct thorough initial investigations.
- Follow-up on initial reports for additional information.
- Preserve evidence and crime scenes in accordance with departmental policies.
- Ensure that all lost and found items are processed in accordance with departmental policy
Organizational Commitment/Identification
- Partner in the mission and upholds the core principles of the organization
- Committed to diversity and recognizes value of cultural/ ethnic differences
- Demonstrate personal and professional integrity
- Maintain confidentiality at all times
- Anticipate and responds to customer needs; follows up until needs are met
- Demonstrate collaborative and respectful behavior
- Partner with all team members to achieve goals
- Receptive to others' ideas and opinions
- Contribute to a positive work environment
- Demonstrate flexibility and willingness to change
- Identify opportunities to improve clinical and administrative processes
- Make appropriate decisions, using sound judgment
- Use resources efficiently
- Search for less costly ways of doing things
- Speak up when team members appear to exhibit unsafe behavior or performance
- Continuously validate and verify information needed for decision making or documentation
- Stop in the face of uncertainty and takes time to resolve the situation
- Demonstrate accurate, clear and timely verbal and written communication
- Actively promote safety for patients, families, visitors and co-workers
- Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance
