Address
Form of workPosition Summary
Ensure safe environment for Credit Union employees and visitors through keen observation of all activity on or within Credit Union property and a visible security presence. Provide security for Credit Union property and assets. Performs duties in compliance with regulatory requirements including, but not limited to, the Bank Secrecy Act.
Supervises: None
ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES
65% - Monitor all visitors' activities directly or on security camera. Provide visible security presence to discourage or halt any harmful or criminal activity on or within credit union premises.
15% - Monitor the Closed Circuit TV system at assigned credit union locations in order to stay aware of activity and security at each location.
10% - Assist with a variety of functions to support credit union security such as occasionally detain suspects, keep sidewalks free of debris, calm visibly upset visitors, aid ill or possibly injured employees or members. Unlock building at opening of business and secure at close of business. Assist with the movement of currency to ensure safety of credit union assets.
10% - Provide rotational support in the management of the office reception area. Greet and direct all visitors, including vendors, professional partners, and members. Maintain and audit the Security Badge (CU Card) process and provide appropriate CU Card to visitors. Answer multiline phone system and provide guidance and information to the callers. When necessary, transfer the caller to the appropriate department. Receives, logs, and announces any deliveries made to the corporate office or branch.
MINIMUM QUALIFICATIONS
Educational Requirements:High School Diploma or GED required.
Certificates/Licenses:
Current and active Council on Law Enforcement Education and Training (CLEET) Armed Security Guard license.
Current firearms qualification endorsement.
Must have and maintain a valid driver's license.
Must have a clean driving record; an annual MVR may be pulled to ensure compliance.
Current BLS and/or EMT preferred.
EXPERIENCE
At least 5 years experience in security related work
Police Academy and/or Military training: Preferred
Position Competencies
17% - Adaptable: Maintains effectiveness when experiencing major changes in the work environment; adjusts effectively to new work structures, processes, or requirements.
17% - Courageous: Provides relevant, direct, complete, and actionable positive and corrective feedback to others; can be counted on when times are tough; willing to be the only champion for an idea or position when necessary.
17% - Decision Making: Makes good decisions based upon a mixture of analysis, wisdom, experience, and judgment; most solutions and suggestions turn out to be correct and accurate when judged over time; sought out by others for advice and solutions.
17%-Effective Communication: Utilizes a variety of communication modalities effectively and appropriately across multiple channels.
16% -Functional Expertise: Possesses a sufficient level of technical and professional skill or knowledge in position-related areas; keeps up with current developments and trends in areas of expertise; actively seeks ways to grow and be challenged using both formal and informal development activities.
16% -Integrity & Trust: Is widely trusted; is seen as a direct, truthful individual; has credibility within their areas of expertise; keeps confidences; does not misrepresent themselves for personal gain.
ADDITIONAL REQUIREMENTS
Job Knowledge
• Ability to learn and understand TTCU security standards and operating procedures.
• Ability to work with confidential information and maintain confidentiality at all times.
• Basic knowledge with Microsoft Office (Word Excel, PowerPoint, Outlook, Teams, and Edge or Chrome)
• Interpersonal Skills
• Basic written and verbal communication skills to effectively interact with the general public, members, and employees.
• Possess the keen ability to observe people and surrounding and ascertain the current environment.
• Intermediate interpersonal and member services skills, including the ability to maintain composure under pressure while interacting with others face to face, by phone and through other communication modalities using active listening, developing rapport, and responding appropriately.
• Ability to construct a positive work atmosphere that promotes TTCU's Core Values
• Possess a high level of personal integrity and present a friendly, enthusiastic, and professional demeanor while providing extraordinary service to members and fostering teamwork among employees.
• Ability and willingness to adapt and grow into a subject matter expert regarding TTCU polices for emergency and disaster response and provide ongoing training to credit union employees.
Working Conditions
Routinely perform work indoors in climate controlled shared work area with a moderate level of noise. Regularly perform work outdoors when completing building and grounds perimeter checks. Routinely travel or preform work outdoors in sometimes inclement weather.
Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral directives. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside the organization and demonstrate the highest levels of member service and discretion when dealing with the public. Must be able to perform responsibilities with composure under stress of deadlines/requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be able to exercise the highest level of discretion on internal and external confidential matters.
Physical Demands Activity: Regularly / Frequently or Occasionally
Preform work which routinely requires walking or standing majority of the workday and be able to lift and carry up to 50lbs / Regularly.
Capable of regular, reliable, and timely attendance / Regularly
Excellent hearing, sight, smell and powers of observation required / Regularly.
Must be able to stoop, kneel, crouch and/or crawl / Frequently
Must be able to operate office equipment including telephone, computer, copier, facsimile, and calculator / Frequently.
Must be able to work extended hours whenever required or requested by management / Frequently.
Must be capable of climbing / descending stairs in emergency / Frequently.
Travel by automobile / Frequently
Ensure safe environment for Credit Union employees and visitors through keen observation of all activity on or within Credit Union property and a visible security presence. Provide security for Credit Union property and assets. Performs duties in compliance with regulatory requirements including, but not limited to, the Bank Secrecy Act.
Supervises: None
ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES
65% - Monitor all visitors' activities directly or on security camera. Provide visible security presence to discourage or halt any harmful or criminal activity on or within credit union premises.
15% - Monitor the Closed Circuit TV system at assigned credit union locations in order to stay aware of activity and security at each location.
10% - Assist with a variety of functions to support credit union security such as occasionally detain suspects, keep sidewalks free of debris, calm visibly upset visitors, aid ill or possibly injured employees or members. Unlock building at opening of business and secure at close of business. Assist with the movement of currency to ensure safety of credit union assets.
10% - Provide rotational support in the management of the office reception area. Greet and direct all visitors, including vendors, professional partners, and members. Maintain and audit the Security Badge (CU Card) process and provide appropriate CU Card to visitors. Answer multiline phone system and provide guidance and information to the callers. When necessary, transfer the caller to the appropriate department. Receives, logs, and announces any deliveries made to the corporate office or branch.
MINIMUM QUALIFICATIONS
Educational Requirements:High School Diploma or GED required.
Certificates/Licenses:
Current and active Council on Law Enforcement Education and Training (CLEET) Armed Security Guard license.
Current firearms qualification endorsement.
Must have and maintain a valid driver's license.
Must have a clean driving record; an annual MVR may be pulled to ensure compliance.
Current BLS and/or EMT preferred.
EXPERIENCE
At least 5 years experience in security related work
Police Academy and/or Military training: Preferred
Position Competencies
17% - Adaptable: Maintains effectiveness when experiencing major changes in the work environment; adjusts effectively to new work structures, processes, or requirements.
17% - Courageous: Provides relevant, direct, complete, and actionable positive and corrective feedback to others; can be counted on when times are tough; willing to be the only champion for an idea or position when necessary.
17% - Decision Making: Makes good decisions based upon a mixture of analysis, wisdom, experience, and judgment; most solutions and suggestions turn out to be correct and accurate when judged over time; sought out by others for advice and solutions.
17%-Effective Communication: Utilizes a variety of communication modalities effectively and appropriately across multiple channels.
16% -Functional Expertise: Possesses a sufficient level of technical and professional skill or knowledge in position-related areas; keeps up with current developments and trends in areas of expertise; actively seeks ways to grow and be challenged using both formal and informal development activities.
16% -Integrity & Trust: Is widely trusted; is seen as a direct, truthful individual; has credibility within their areas of expertise; keeps confidences; does not misrepresent themselves for personal gain.
ADDITIONAL REQUIREMENTS
Job Knowledge
• Ability to learn and understand TTCU security standards and operating procedures.
• Ability to work with confidential information and maintain confidentiality at all times.
• Basic knowledge with Microsoft Office (Word Excel, PowerPoint, Outlook, Teams, and Edge or Chrome)
• Interpersonal Skills
• Basic written and verbal communication skills to effectively interact with the general public, members, and employees.
• Possess the keen ability to observe people and surrounding and ascertain the current environment.
• Intermediate interpersonal and member services skills, including the ability to maintain composure under pressure while interacting with others face to face, by phone and through other communication modalities using active listening, developing rapport, and responding appropriately.
• Ability to construct a positive work atmosphere that promotes TTCU's Core Values
• Possess a high level of personal integrity and present a friendly, enthusiastic, and professional demeanor while providing extraordinary service to members and fostering teamwork among employees.
• Ability and willingness to adapt and grow into a subject matter expert regarding TTCU polices for emergency and disaster response and provide ongoing training to credit union employees.
Working Conditions
Routinely perform work indoors in climate controlled shared work area with a moderate level of noise. Regularly perform work outdoors when completing building and grounds perimeter checks. Routinely travel or preform work outdoors in sometimes inclement weather.
Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral directives. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside the organization and demonstrate the highest levels of member service and discretion when dealing with the public. Must be able to perform responsibilities with composure under stress of deadlines/requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be able to exercise the highest level of discretion on internal and external confidential matters.
Physical Demands Activity: Regularly / Frequently or Occasionally
Preform work which routinely requires walking or standing majority of the workday and be able to lift and carry up to 50lbs / Regularly.
Capable of regular, reliable, and timely attendance / Regularly
Excellent hearing, sight, smell and powers of observation required / Regularly.
Must be able to stoop, kneel, crouch and/or crawl / Frequently
Must be able to operate office equipment including telephone, computer, copier, facsimile, and calculator / Frequently.
Must be able to work extended hours whenever required or requested by management / Frequently.
Must be capable of climbing / descending stairs in emergency / Frequently.
Travel by automobile / Frequently
