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Job Summary
The Security Officer at the hotel works to protect all assets to include property, guests and employees. This position works closely with front facing guests and must adhere to the Forbes 5 Star Service Standards. Prior experience working in luxury hotel properties is preferred.
Job Duties and Responsibilities
- Safeguard hotel assets, including employees and guests
- Provide exceptional employee and guest service at all times
- Address any individual found to be suspicious, uncooperative and/or in unauthorized areas
- Escort employees and guests as directed or requested
- Prepare detailed written reports
- Control and monitor the assigned post to minimize risk and ensure a safe and secure environment
- Manage calls, computers, surveillance, keys, badging and radio traffic in dispatch office
- Render basic first aid, CPR/AED as required
- Team with local law enforcement as required
- Any and all other job duties assigned
Required Qualifications
- At least one year of hotel/security experience. Military or law enforcement experience a plus
- Must be available to work weekends, holidays and any assigned shift as needed, including AM/PM/MID/OVERNIGHT
- Must be able to read, write and understand English fluently
- Very good written and oral communication skills
- Exercise excellent judgement and problem solving ability
- Must be hospitality-driven individual and with a very positive, professional and friendly attitude
- Must be a team player
- Must have the ability to simultaneously manage several projects, and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives
- Must have the ability to speak distinctly and persuasively
- Must be able to respond calmly and make rational decisions when handling employee and guest conflicts
- Must be able to work independently
- Must be able to sit, stand and walk for long periods of time (4 hours)
- Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways, escalators and/or elevators
- Must have the ability to lift and carry up to 50lbs., and have the ability to push, pull, reach, bend, twist, stoop and kneel
- Must have the manual dexterity to operate a computer and other necessary office equipment
- Must be able to tolerate areas containing dust, loud noises, strong odors, cigarette smoke and bright lights
- Must be able to respond to visual and aural cues
Wage Rate: $30.64/hr
Hotel Nikko San Francisco is a luxury property located just off Union Square in downtown San Francisco, with 532 guest rooms and suites, 22,000 square feet of meeting and banquet room space, and five food & beverage outlets: 24-hour Room Service, ANZU Restaurant and Lounge, Kanpai Lounge, Imperial Lounge, and Feinstein’s at the Nikko.
Our culture is based on 5 Core Values: Service, Collaboration, Credibility, Achievement, and Fun. We are seeking candidates who can deliver the Nikko tradition of outstanding customer service and help us fulfill our Mission of creating “Fantastic Memories” (Subarashii Omoide) to our external and internal guests. Consistently ranked as a "Best Place to Work" and “Best and Brightest Companies to Work For” in the SF Bay Area. Hotel Nikko San Francisco offers competitive salaries and a fun and rewarding work environment.
Full Time Hourly Benefits:
- Zero-deductible Medical Plan
- Pre-Tax Commuter and Parking Benefits
- Dental (PPO/DMO)
- PTO
- Vision
- Floating Holidays
- Chiropractic and Acupuncture Services
- Birthday Pay
- Life Insurance
- 401K Matching Program
- Flexible Spending Account (FSA)
- 2% Company Profit Sharing
Hotel Nikko San Francisco Full Time Hourly Perks:
- Friends & Family Rates at Nikko/Okura Hotels
- Reciprocity Rates at Participating Hotels
- Employee Discounts in ANZU and Feinstein’s at the Nikko
- Travel Assistance through Mutual of Omaha
- Free Employee Dining Room Meals
- Employee Computer Access for Web Browsing and Printing
- Fitness/Gym Reimbursement
- Emp.loyee Job Referral Program
- Employee Recognition Programs and Employee Appreciation Events
- Discounts on the following: Offsite Parking, Personal Dry Cleaning & Laundry, Movie Tickets, Amusement Park Tickets, Work Safety Shoes
Important Notice:
- This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time-to-time.
- Full COVID Vaccination is a required condition of employment
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Hotel Nikko is an Equal Opportunity Employer without regard to people formerly experiencing homelessness, race, color, creed, gender, gender expression, gender identity, religion, marital status, registered domestic partner status, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), sexual orientation, age, veteran status, national origin or ancestry, political affiliation, physical or mental disability, medical condition including genetic characteristics, or any other consideration made unlawful by federal, state, or local laws. Hotel Nikko hiring policies require a background check for all applicants working directly with at-risk populations.
