Security Officer

NorthPointe Hospitality offers a full package of benefits including 401k with a fully vested employer match, Health, Vision, Dental and PTO. NorthPointe Hospitality also offers a Daily Pay Option. Employees will be able to make secure, instant transfers of earned wages for a fee, before payday, whenever and wherever they need to, 24/7/365.

POSITION TITLE: Security Officer

REPORTS TO: The position is part of the hotel operations department. This position directly reports to the hotel GM and indirectly reports to the hotel night auditor and weekend Manager on duty MOD.

POSITION SUMMARY:

The hotel Security Officer is a professional responsible for protecting the hotel's assets, guests, and employees from potential security threats, dangerous situations, and property damage. Their duties include conducting regular patrols and investigating suspicious activities. They quickly respond to emergency calls and situations, coordinate with local police, fire departments, and EMS, and report any unusual occurrences. In addition, they provide security assistance to all operating departments, administer first aid, and ensure the safety of guests, and employees. They perform risk assessments, check for safety hazards, and respond to guest and employee inquiries and guest theft accusations. They work closely with hotel management to ensure the safety of guests and employees. Fully trained in all emergency procedures and hotel evacuations.

Scheduled shifts:

This is a full-time position that includes benefits and earned Paid time off. The position will work every Friday, Saturday, Monday, and Tuesday nights from 7 pm -3 am. Overtime and working on holiday will be required. Holiday pay is time and a half. Pay is $18 per hour.

DESIRED TRAITS:

Ability and experience in controlling and de-escalating physical alterations and chaotic situations among guests and employees.

Must exhibit a high level of customer service skills

Certifications in CPR, First aid, and the use of an AED machine

Excellent communication skills to effectively communicate with others during stressful situations

Excellent observation skills alert and aware of their surroundings at all times and able to quickly recognize anything out of the ordinary

SECURITY OFFICER DUTIES AND RESPONSIBILITIES:

Patrol hotel multiple times per shift. Complete security checklist, monitor hotel to secure guest and employee safety, prevent theft, violence, and infractions of hotel rules and policies by both guest and employees

Maintain a high standard of punctuality and dependability of attendance keep a professional appearance and wear the required security uniform on all scheduled shifts

Maintaining a visible presence in hotel public spaces throughout the shift to help reassure guests of their safety

Completed thorough and detailed incident reports regarding guest and employee accidents, thefts or disturbances.

Reports must be detailed and complete as they go to the corporate office, the insurance company, and legal counsel.

Assist the front desk as required to fulfill guest requests. When on a shift without a Housekeeping houseman security will be responsible for the delivery of items to guest rooms and help to ensure the cleanliness of public areas of the hotel inside and out as well as maintaining guest public bathrooms

Promptly respond to all radio calls

Handle all complaints regarding guest and employee accidents Missing property, noise disturbances, unruly and

and intoxicated guests and guest evictions, Smoking in guest rooms, and complaints about dog disturbances to other guests.

Respond promptly to all emergencies and know when to call for help from police, EMS and fire department

Understand how to read the fire alarm control panel and know your responsibility for checking/verifying the source of the alarms when to silence alarms and hotel evacuation procedures. Know where hotel water shut valves are located

Prevent the loss or damage of hotel and guest property

Escort unruly intoxicated guests and trespassers out of the hotel and off our premises. Know when to get the police involved.

PREREQUISITES: Must be proficient in speaking, reading, writing, and understanding the English language.

Must have a friendly outgoing attitude and enjoy speaking and engaging with people of all types. Must have the ability to stand during an 8-hour shift. Must have a clean criminal background and pass a criminal background check

EDUCATION: High School Graduate or equivalent

EXPERIENCE: Previous security experience is required

We are a team of caring, entrepreneurial, resilient hoteliers passionate about extraordinary guest service, committed to profitability, and dedicated to the long-term growth and development of our associates.

Pay: $16 - $18 / hour

Benefits:

• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• 401(k) matching
• Other

Job Type: fulltime, parttime

Education: No education required

Work location: On-site