Security Helpline Associate

Rooms To Go is currently looking for a Security Helpline Associate to add to our growing staff. If you are self-motivated, work well independently, have strong follow-up skills, solid written and verbal communication skills, and can multi-task well, but don't want a typical 9-5 job, then this position is perfect for you!
What you will be doing:

• Answer calls regarding location security.
• for example, calls concerning alarm systems
• cameras malfunctioning
• follow up to 911 calls
• Review video involving customer accidents
• Create work orders with the appropriate department to handle any issues
• Assign access cards and key codes to associates
• Assist in protecting against possible internet fraud
• Frequently communicate with store personnel, other corporate security staff, and outside law enforcement representatives

What is needed for this role:

• High School Diploma or GED required
• Able to use MS Office products including Excel
• Be available to work most weeks from 7:00 AM to 3:00PM or 3:00 PM to 11:00 Monday through Friday and some weekends
• Because our stores are open 7 days a week, and most holidays, you are required to be on call for some holidays. We are closed on Christmas, Thanksgiving and Easter
• Must have a high level of integrity and be able to maintain confidentiality

Rooms To Go is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws
Applicants must be authorized to work in the U.S.
Pay starting at $16 / hour