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Form of workJob Description
Support Services Manager
Job Overview:
The Support Services Manager is responsible for leading and managing the support services team, ensuring that all aspects of operational support are effectively and efficiently provided to meet organizational goals and objectives.
Key Responsibilities:
1.Team Leadership and Management:
• Provide leadership, direction, and mentorship to the support services team.
• Conduct performance evaluations, set goals, and provide feedback to team members.
2.Strategic Planning and Development:
• Collaborate with senior management to develop and implement support service strategies aligned with the organization's overall goals.
3.Process Improvement:
• Evaluate existing processes and identify opportunities for streamlining, automation, and improvement.
• Implement best practices to optimize support service delivery.
4.Resource Allocation:
• Allocate resources effectively to ensure efficient operation of support functions.
• Monitor and manage budgets for support services.
5.Vendor and Contract Management:
• Evaluate and select external vendors and contractors for support services as needed.
• Negotiate contracts and manage vendor relationships to ensure quality service delivery.
6.Compliance and Quality Assurance:
• Ensure that support services meet regulatory requirements and industry standards.
• Establish and monitor quality assurance processes and metrics.
7.Communication and Collaboration:
• Foster open communication and collaboration within the support services team and with other departments.
• Act as a liaison between support services and other functional areas.
8.Technology and Systems Management:
• Oversee the implementation and maintenance of systems and technology used in support functions.
• Ensure that technology solutions align with organizational needs.
9.Risk Management:
• Identify and mitigate risks related to support services operations.
• Develop and implement contingency plans for critical support functions.
Qualifications:
• Bachelor's degree in a relevant field (e.g., Business Administration, Operations Management) and a minimum of 3-5 years of experience in supervisory role.
• Proven experience in a leadership role within support services or related functions.
• Strong organizational and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Knowledge of relevant industry regulations and standards.
License #1144
Qualifications
Education
Support Services Manager
Job Overview:
The Support Services Manager is responsible for leading and managing the support services team, ensuring that all aspects of operational support are effectively and efficiently provided to meet organizational goals and objectives.
Key Responsibilities:
1.Team Leadership and Management:
• Provide leadership, direction, and mentorship to the support services team.
• Conduct performance evaluations, set goals, and provide feedback to team members.
2.Strategic Planning and Development:
• Collaborate with senior management to develop and implement support service strategies aligned with the organization's overall goals.
3.Process Improvement:
• Evaluate existing processes and identify opportunities for streamlining, automation, and improvement.
• Implement best practices to optimize support service delivery.
4.Resource Allocation:
• Allocate resources effectively to ensure efficient operation of support functions.
• Monitor and manage budgets for support services.
5.Vendor and Contract Management:
• Evaluate and select external vendors and contractors for support services as needed.
• Negotiate contracts and manage vendor relationships to ensure quality service delivery.
6.Compliance and Quality Assurance:
• Ensure that support services meet regulatory requirements and industry standards.
• Establish and monitor quality assurance processes and metrics.
7.Communication and Collaboration:
• Foster open communication and collaboration within the support services team and with other departments.
• Act as a liaison between support services and other functional areas.
8.Technology and Systems Management:
• Oversee the implementation and maintenance of systems and technology used in support functions.
• Ensure that technology solutions align with organizational needs.
9.Risk Management:
• Identify and mitigate risks related to support services operations.
• Develop and implement contingency plans for critical support functions.
Qualifications:
• Bachelor's degree in a relevant field (e.g., Business Administration, Operations Management) and a minimum of 3-5 years of experience in supervisory role.
• Proven experience in a leadership role within support services or related functions.
• Strong organizational and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Knowledge of relevant industry regulations and standards.
License #1144
Qualifications
Education
