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Job Title: Customer Service Representative
Department: Seconds and Surplus
Reports To: Store Manager or Assistant Manager
General Description: This position interacts with our customers and partners to provide information in response to questions about our products, services, and to handle and resolve any issues that may arise. Excellent communication abilities are essential for all potential candidates, both verbal and written.
Responsibilities
Essential Job Functions include the following, other activities may be assigned:
Qualifications
Performance Behaviors
To perform the job successfully, an individual should demonstrate the following performance behaviors:
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Interpersonal Skills - Focuses on solving conflict, not blaming; Listens to others without interrupting; Keeps emotions under control.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
Motivation - Demonstrates persistence and overcomes obstacles, Measures self against standard of excellence.
Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan.
Education and/or Experience
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Language Skills
Ability to read a limited number of two- and three-syllable words and to recognize similarities and differences between words and between series of numbers. Ability to print and speak simple sentences.
Mathematical Skills
Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk and reach with hands and arms. The employee must climb ladders. The employee must frequently lift and/or move up to 50 pounds.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is frequently exposed to moving mechanical parts. The noise level in the work environment is usually moderate.
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Job Title: Customer Service Representative
Department: Seconds and Surplus
Reports To: Store Manager or Assistant Manager
General Description: This position interacts with our customers and partners to provide information in response to questions about our products, services, and to handle and resolve any issues that may arise. Excellent communication abilities are essential for all potential candidates, both verbal and written.
Responsibilities
Essential Job Functions include the following, other activities may be assigned:
- Offer excellent customer service by greeting customers as they enter the store or call on the phone, and by answering their questions concerning availability, price, and use of merchandise.
Job Duties must perform the following duties in order to achieve essential job functions, other duties may be assigned:
- Receiving and placing customer service telephone calls
- Maintaining solid customer relationships by handing questions and concerns with accuracy and professionalism
- Using point of sale system
- Resolving or escalating customer issues/complaints
- Working closely with your piers to ensure the highest level of customer service
- Be a team Player and contribute to building a positive environment
- Provide top notch customer service
- Operate point of sale system
- Assist with inventory counts
- Maintain store appearance to provide an enjoyable and safe shopping experience.
- Load or unload merchandise
Qualifications
Performance Behaviors
To perform the job successfully, an individual should demonstrate the following performance behaviors:
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Interpersonal Skills - Focuses on solving conflict, not blaming; Listens to others without interrupting; Keeps emotions under control.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
Motivation - Demonstrates persistence and overcomes obstacles, Measures self against standard of excellence.
Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan.
Education and/or Experience
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Language Skills
Ability to read a limited number of two- and three-syllable words and to recognize similarities and differences between words and between series of numbers. Ability to print and speak simple sentences.
Mathematical Skills
Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk and reach with hands and arms. The employee must climb ladders. The employee must frequently lift and/or move up to 50 pounds.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is frequently exposed to moving mechanical parts. The noise level in the work environment is usually moderate.
#IND123
