Second Shift Coordinator - Emergency Services

Job Type
Full-time
Description
Greater Nashua Mental Health is looking for a Second Shift Coordinator to join our Emergency Services team! The Coordinator works 2nd shift and weekend shifts to assist the Emergency Services Program Manager in all areas of management of Emergency Services Teams. Supports the hiring of, training and supervision of ES Clinicians and Peers Completes administrative tasks to help maintain and develop the Emergency Services Team. Provides direct face to face crisis intervention contacts in the community and hospital settings.
Duties & Responsibilities:

• Supports the Emergency Services Director in the absence of the ES Program Manager and ES Assistant Manager.
• At the direction of the ES Program Manager, provides training, oversight, and supervision to ES Clinicians, Telehealth-clinician(s) and ES Deployment Specialist.
• Maintains knowledge of Emergency Services and the Rapid Response System as well as agency policies and procedures, and is familiar with other services provided within the agency and community.
• Performs administrative tasks such as statistical analysis, data processing, report writing, etc.
• Ensures that 2nd shift and weekend shift safety checks, van inspection, and other logistical tasks are completed each shift timely.
• Assists the Assistant Program Manager in developing and maintaining the ES work schedule.
• Supports the Emergency Services Program Manager in managing and maintaining the 4-bed apartments.
• Supports and organizes crisis apartment admissions.
• At the direction of the ES Program Manager, provides timely performance reviews for all clinicians, telehealth-clinician(s), and for the deployment support specialist.
• Provides community based rapid response interventions and crisis services.
• Provides office based urgent care appointments and hospital discharges.
• Provides timely documentation of services within 3 days of delivery.
• Provides education and support to local agencies, organizations and community stakeholders regarding ES services and GNMH services broadly.
• Supports the Afterhours agency On Call Team, ACES Team, and ACT Teams as needed
• Participates in the Agency Afterhours On Call and ES Supervisor On Call Rotation.
• Performs other duties or special projects as required or as assigned

Requirements
Qualifications:

• Master's Degree in Psychology, Social Work, Mental Health Counseling or similar field
• 3 to 5 years of clinical work experience
• Knowledge of Crisis Intervention services, risk assessment/management, trauma informed care principles, and integrated treatment for co-occurring disorders.
• Knowledge of NH involuntary admission criteria and conditional discharge revocation processes.
• Knowledge of family dynamics and systems theory
• Knowledge of Beacon, Rapid Response and Access point systems.
• Leadership ability in work setting. Flexible, willing to learn, and anticipates the needs of self and staff.
• Strong collaborating skills, and an ability to work effectively both independently and as part of a team.
• Comfortable in a fast-paced environment with frequent deadlines; high energy, self-motivated and proactive.
• Excellent communication and interpersonal skills.
• Demonstrated ability to interact with community stakeholders (e.g. school personnel, pediatricians) to promote department and agency programs.
• Be flexible to work non-traditional shifts in order to staff this 24/7 program as needed.
• Ability to coach/teach effectively.
• Ability to multitask, and be flexible with regard to workload and assignments.
• Ability to exercise judgment. Ability to problem solve and exercise judgment.
• Knowledge of Microsoft Office products (Email, Word, EXCEL).

Why Join Us:
We are looking for collaborative, curious for knowledge people with a "can do" mentality to join our team of compassionate employees! We provide a stimulating work environment and offer competitive salaries and comprehensive benefits.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.