Seasonal Retail Fitting Room And Floor Support Associate, Shops At Willowbend

Please note - currently this role may not require an in-person interview and if you are selected for this role you will receive a job offer via email. Please watch your email closely for updates from us!

Are you ready to bring your amazing self to work?

At Macy's, Inc., we're on a mission to create a brighter future with bold representation for all. This is our Mission Every One. We know that each person here is unique. We respect and invest in each individual to create growth, pride and satisfaction. If we are able to bring our whole selves to work, it translates into a more abundant and wider array of ideas and energy for all to benefit from. Our success will be built on amazing colleagues, working together.

Job Summary

As a Ready to Wear Retail Selling Support Colleague, you are an integral part of bringing the Macy's magic, and the Macy's shopper is your highest priority. You will play a crucial role in maintaining the overall appearance and cleanliness of our sales floor. You will ensure merchandise, Fitting Rooms, and the store are well-organized, tidy, and visually appealing to create a positive shopping experience for our customers. As you help your team meet their sales goals through delivering consistently superior service, your positive, welcoming presence will be felt throughout your area.

The Ready to Wear Retail Selling Support Colleague delivers a memorable shopping experience by executing key functions related to floor readiness and the Fitting Room experience. They drive sales by assisting apparel customers with product selection in the Fitting Room and providing a clean and neat Fitting Room environment. Merchandise support colleagues ensure floor and Fitting Room readiness standards are met through maintaining selling floor presentations, replenishing by size and style and consistently providing a neat, clean, and organized shopping environment. They prioritize the customer and perform other duties as needed.

What we can offer you:

• An inclusive, challenging, and refreshingly fun work environment 
• Empowerment to perform impactful work with tangible results 
• Coverage across medical, dental, vision, and retirement 
• Employee Assistance Program (mental health and financial literacy resources) 
• Fully-Funded education benefits may include 100% of tuition, books, and fees 
• Merchandise discounts 
• Colleague Resource Groups (CRGs), give-back/volunteer opportunities

What you will do:

Customer Service:  Make the customer the number one priority. Greet and assist customers with locating and retrieving items and make appropriate partnerships for assistance when necessary. Leverage apparel product knowledge to increase sales by educating and assisting the customer in the Fitting Room. Demonstrate full understanding of store products, services, loyalty programs, and Macy's point of sale systems and use knowledge to help customers find what they need and suggest additional items.

Sales Support:  Maintain and recover the selling floor, ensuring all sizes, colors and styles are represented. Maintain selling floor presentation following company merchandise directives. Ensure Fitting Rooms are customer-ready by promptly clearing merchandise and returning it to the appropriate area on the selling floor. Respond to customer requests for additional merchandise or other assistance, including sharing how to use an electronic device to shop and compare. Assist in locating and pulling merchandise to fulfill digital customer orders. Maintain communication with store leadership team including Customer Experience Managers and Style Merchandise Managers for support on driving sales.

Merchandise Organization:  Maintain department recovery standards on the selling floor and in Fitting Rooms. Complete other tasks as needed.

Who you are:

• Focused on upholding Macy's dedication to fulfilling ideals of diversity, inclusion and respect that our company aspires to achieve, every day in every store and office, with every customer and colleague
• Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality
• Enjoy meeting people, learning about them, and sharing information 
• Resourceful and eager to start a new venture and can adapt to changing priorities; you can work on your own but are great with team dynamics
• You possess vision and creativity, and can multi-task in a fast-paced environment
• You can learn and use computers and other electronic devices, including handheld equipment proficiently
• You can effectively communicate and present information to customers, peers, and all levels of management
• You provide exceptional customer service and possess strong merchandising skills
• No Education or Experience Required

Essential Physical Requirements:

• Prolonged periods of standing/walking around the store or department 
• Reach with hands and arms, use hands to press, handle, and feel
• Substantial bending, lifting, standing and walking required. Must be able to lift and/or move up to 50 lbs., climb ladders, stoop, kneel, crouch, and crawl
• Requires close vision, color vision, and ability to adjust focus

About Macy's

Now is an exciting time for a Macy's career as we continue to focus on creating exciting and memorable experiences for every Macy's customer, whether their journey starts online or in the store. Our opportunities in Sales, Merchandise, Operations, Customer Service, Warehouse, Marketing, and other areas let you express your creativity and commitment to excellence, grow your career, and make a difference to your Macy's colleagues and customers.

Bring your creativity, energy, and ideas to the Macy's team - Apply Today!