Seasonal Marina & Rv Park Office Clerk

To apply and for additional information please visit: https://www.umatilla-city.org/hr/page/seasonal-marina-rv-park-office-clerk

Performs customer service and administrative work. Responsible for guest registrations and reservations, front desk activities, Moorage/Dry Storage contracting, collection of fees and customer service.

• Takes reservations and register overnight campground guests (in person, over the phone or by email).
• Have all visitors passes prepared for the next day arrivals checking in.
• Greets guests, provides prompt, courteous and friendly customer service.
• Provide a seamless check-in process for campground guests by compiling check in materials in advance, collecting any payments owed, and explaining the park operational policies.
• Processes new moorage and dry storage contracts.
• Sells merchandise, enters payments and accurately reconciles cash register sales with daily sales reports.
• Maintain knowledge of general park information and the local amenities to answer guest questions and offer local recommendations for inquiries related to local grocery stores, dining and other services.
• Assists guests with all their needs; Ensures inquiries and requests are met efficiently and professionally; Ensures complaints are dealt with in a pleasant manner.
• Maintains a professional environment by keeping the office neat and orderly by general housekeeping duties: maintains, cleans, and straightens merchandise displays, cleans office facility.
• Records and documents any safety hazards or other important situations immediately.
• Answers phones, direct calls, and answer customer questions professionally.
• Ensures collection and recording receipt of appropriate payment (cash, credit card transactions); Handles and records cash and credit card transactions in accordance with department and City procedures.
• Follows procedures for proper opening and closing of office.
• Regular attendance is an essential function of this job to ensure continuity.
• May be required to work early mornings, evenings, holidays or weekends as needed.
• Performs all work duties and activities in accordance with City policies and procedures; follows safety policies and practices, works in a safe manner, and reports unsafe activity and conditions.
• May cross train at other city facilities

Job Type: Temporary

Schedule:

• 8 hour shift
• Weekends as needed

Work Location: In person