Seasonal Guide ($20 per hour)

Position

Seasonal Guide

Reports To

Visitor Experience Supervisor

An Introduction to Glenstone Museum

Founded with the mission to seamlessly integrate art, architecture, and nature, Glenstone is an art museum located on nearly 300 acres of rolling hills and unspoiled woodland in Potomac, Maryland. The museum, opened in 2006 and expanded in 2018, offers nearly 60,000 square feet of exhibition space to showcase its collection of more than 1300 works by 200 contemporary artists. With its expansion, Glenstone now has the ability to welcome 100,000 visitors each year, and admission is always free.

Position Overview

Glenstone Guides are members of the Public Engagement division committed to expanding public access to Glenstone while delivering a one-of-a kind museum experience and supporting our community through collaborative partnerships. The role is responsible for warmly welcoming visitors and delivering authentic, consistent information about Glenstone’s mission, core values, collection, campus, and programs. A Seasonal Guide directly engages with our visitors at the Arrival Hall, Entry Pavilion, and other operational locations around the site. They should be available 3-4 days per week during Glenstone’s current operating days of Thursday-Sunday from April 3rd, 2024 to September 29th, 2024. They must be available to work until 8:30 p.m. on Fridays & Saturdays for Glenstone’s Summer Evenings. Initial training will take place on four pre-designated days per week for a minimum of 2-weeks.

Key Responsibilities

• Warmly welcome visitors, redeeming tickets for visitors with reservations and assisting those that arrive without reservations.

• Flexibility to support special events and programming related to Glenstone’s mission and exhibitions.

• Familiarize visitors with the site including explaining rules and policies.

• Respectfully engage visitors, delivering authentic and consistent information about Glenstone.

• Assist visitors with mobility issues by providing wheelchairs and/or cart service from the parking lot to the Pavilions and Gallery.

• Monitor the safety of the collection including coordinating with Security, Conservation and Visitor Experience teams as appropriate.

• Quickly achieve proficiency in Glenstone’s mission, history, and campus through on-the-job training.

• The work schedule is Thursday-Sunday from April 3rd, 2024 to September 29th, 2024.

• Work until 8:30 p.m. on Fridays & Saturdays for Glenstone’s Summer Evenings.

Required Skills & Experience

• Ability to engage directly, enthusiastically, and meaningfully with all visitors.

• Exceptional customer service, interpersonal, and communications skills.

• Desire to learn and implement best practices, including those unique to Glenstone.

• Adaptability and adherence to Glenstone’s core values.

• Emotional maturity and cultural sensitivity necessary to engage visitors of all ages and backgrounds.

• Excellent communication skills.

• Familiarity with and continued curiosity about contemporary art.

• Willingness to collaborate with peers, associates, and work successfully as part of a team.

• Ability to stand or walk for extended periods of time.

• Ability to work outdoors in all temperatures and weather conditions.

• Ability to work a flexible schedule based on operational need including weekends, special events, holidays, and evenings.

• Ability to work until 8:30 p.m. for Glenstone’s Summer Evenings on Fridays & Saturdays• Work or volunteer experience in a creative field or environment.

• Skills necessary to utilize technology in order to perform specific responsibilities.

• Ability to stay informed via email, conduct research using online systems and databases, and access daily and weekly schedules.

• Adherence to Glenstone’s required uniform guidelines.

• Reliable transportation to and from Potomac, MD.

• A valid driver’s license.

Preferred Qualifications

• Experience working in a museum, art gallery, or cultural institution.

• Public speaking experience.

• Tour guide experience.

• Multi-lingual.

• ASL interpretation experience.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

Job Types: Part-time, Temporary

Schedule:

• Every weekend

Work Location: In person