Address
Form of work
SalaryCOMPANY SUMMARY
The Empire State Building Observatory (ESBO) is New York’s City most iconic, the most Instagrammed U.S. landmark, and the world’s most famous building that has wowed millions of global visitors as they witnessed the jaw dropping views whether from its popular 360-degree, open-air Observatory, or its 102nd floor floor-to-ceiling glass enclosed viewing gallery. We are a wholly owned subsidiary of Empire State Realty Trust.
The ESBO has recently undergone a top-to-bottom renovation that includes a dedicated Guest entrance, an immersive, tactile, and digital museum that celebrates our icon from the moment it was conceived to its place today in pop-culture, and a completely re-imagined 102nd floor viewing experience (www.esbnyc.com). Within the museum’s more than one dozen memorable moments, we could not resist but sprinkle a little extra fun with the inclusion of our Kong exhibit where visitors walk through an office from the 1930’s complete with the famous, giant ape's fingers pierce the walls as he dangles from the building and dodges vintage fighter planes. Those brave enough can even step into Kong's hands – but beware, you might feel the power of this fearsome ape firsthand!
The renovations also include industry-leading Indoor Environmental Quality (IEQ) improvements such as bi-polar ionization, MERV 13 filters, and increased ventilation that led to the building’s achievement as the first building in the Americas to receive the WELL Health-Safety Rating.
Overall, the Guest feedback has been stellar! New York Times’ quote: “…exhilarating and intimate.”
Are you a driven, self-motivated and results oriented professional who thrives on building a winning team? Do you define success as the ability to drive revenue, EBIDTA, and deliver an exceptional experience? Then join our team and experience the rewards of hard work, teamwork, learning, and dedication to create a “best-in-class” attraction that requires excellence in all that we undertake.
About Empire State Realty Trust:
Empire State Realty Trust, Inc. (NYSE: ESRT) is a NYC-focused REIT that owns and operates a portfolio of modernized, amenitized, and well-located office, retail, and multifamily assets. The company is the recognized leader in energy efficiency and indoor environmental quality. ESRT’s flagship Empire State Building – the “World’s Most Famous Building” – includes its Observatory, the #1 attraction in the U.S. in Tripadvisor’s Travelers’ Choice Awards: Best of the Best for two consecutive years. As of September 30, 2023, ESRT's portfolio is comprised of approximately 8.6 million rentable square feet of office space, 0.7 million rentable square feet of retail space and 727 residential units. More information about Empire State Realty Trust can be found at esrtreit.com and by following ESRT on Facebook, Instagram, TikTok, X, and LinkedIn.
The dedicated team at ESRT is a collection of diverse individuals with a shared passion for excellence and a keen eye toward future growth. Headquartered in New York City, we harness the energy of the city in everything we do. We care for one another, work hard, and have a lot of fun doing it! We are Certified™ as a Great Place to Work® by the global authority, Great Place to Work®, on workplace culture, employee experience, and leadership behaviors. We prioritize and invest in the health and wellness of employees to attract, develop, and retain top-tier talent. ESRT values continuous employee development and encourages colleagues to excel in their roles and adapt to emerging business needs. From our crown jewel, The Empire State Building, to incredible buildings modernized for the 21st century, to outstanding customer service, and our decade-long leadership position in sustainability and energy efficient portfolio that is 100% fully powered by renewable wind electricity, we take pride in our work. ESRT seeks an equally passionate colleague to join the team, understand the vision and help achieve that vision.
POSITION SUMMARY
Guides guests the ticketing process including purchases, printing and upgrades.
RESPONSIBILITIES
- Communicating with guests in a clear, friendly and positive manner
- Demonstrating enthusiasm for the Observatory attraction and maintaining high levels of enthusiasm during entire shift
- Understanding the various ticket options (and associated prices) offered by the Observatory
- Assists all guests in need when purchasing tickets at the kiosks
- Ensures the Kiosks are properly stocked and fully functional
- Moves the kiosk line down to fill all empty spaces and ensure all kiosks are being utilized
- Notifies supervision if the security line backs up into the kiosk lines
- Reports any tickets left behind by guests at the kiosks and transports them to the ticket gate if needed
- Ensures Kiosk area stays clear of debris
- Upsell any additional products as directed by management and meet minimum selling goals/requirements
- Understanding what currency and other forms of payments are accepted by the Observatory and, when applicable, obtaining appropriate identification and signatures (i.e., travelers checks)
- Keeping the work station and cash drawer organized; utilizing slots made available to sort cash and coins by denomination
- Adequately stocking the work station stocked with necessary items, including without limitation; ticket stock, receipt paper, ballpoint pens, a counterfeit pen, stapler and paperwork folder, or other items as provided
- Identifying counterfeit currency
- Verifying the cash drawer and prepping worksheets at the beginning of each shift.
- Following all cash handling, counting and closing procedures as set forth in the Cashier addendum to the Employee Handbook
- Accurately filling out required paperwork
- Proficient use of the Galaxy ticking system
- Adhering to all uniform and grooming standards ( i.e. no visible tattoos, hair appropriate length, clean shaven, good hygiene)
- Following ESB policies and management directives
OTHER FUNCTIONS
- Notify Supervision of any improper conditions in the area.
- Notify Supervision of any improper hardware/software in Ticket Office area while inspecting cashier booth
- At management’s request, preparing written reports of unusual activities
- Upon request, pleasantly assisting guests with non-ESB related inquiries
- Clerical/administrative functions as assigned
EDUCATION
- High school diploma or equivalent preferred. Experience in positions requiring customer service and communications preferred.
POSITION REQUIREMENTS
- Employees must have a high school diploma or equivalent.
- Experience in positions requiring cash handling, customer service and communications preferred
- Must be fluent in English and be a good communicator
- Must be able to do basic arithmetic
- Must be able to stand for the duration of an 8 hour shift
- Availability to work all shifts as early as 4:45am and as late as 2:15am, as well as nights weekends and holidays
WHAT YOU CAN EXPECT
At ESRT, like our tenants, our employees come from everywhere. We foster a richly diverse work environment that captures top talent and cultivates the best ideas. By focusing on inclusion and celebrating our differences, we create even greater value — in business practices, relationships, and employee engagement. As an Equal Opportunity Employer, we are committed to maintaining a diverse, inclusive and equitable work environment where our employees can thrive. In addition, ESRT employees embody our Company Culture & Success Factors -
- Adaptable – you are a self-starter who’s able to quickly digest and execute new processes to work both collaboratively and independently
- Dynamic –you are solutions-oriented, aim to improve processes and implement efficiency, and offer insightful feedback to improve ESRT
- Dependable – you take a strong sense of ownership and accountability over your work
- Passionate – you keep up with industry trends and are excited about the potential to propel the industry forward with a “roll-up-your-sleeves” attitude
- Curious – you consistently look for new ways to work smarter, not just harder
- Ethical – you treat others with respect, and embrace and contribute to a culture of diversity and inclusion
- Positive – you possess a service-oriented attitude with excellent follow through
The starting salary for this position is $22.1048 p/h.
