Address
Form of work
SalaryRH at its core is about taste, and we believe the idea of scaling taste is large and far reaching.
The RH brand attracts the best designers, artisans, manufacturers and talent in our industry, scaling and rendering their work more valuable across our integrated platform, enabling us to curate the most compelling collection of luxury home furnishings in the world. We are moving the brand beyond curating and selling products to conceptualizing and selling spaces by building an ecosystem of products, places, services and spaces that elevates and establishes the RH brand as a global thought leader, taste and place maker.
At RH we believe deeply that the "right" people are our greatest asset. We value people with high energy, who possess the ability to energize others. People who are smart, creative and have a point of view. People who see the answer in every problem, versus those who see the problem in every answer. People who are driven, determined and won't take "no" for an answer. We value team players, people who are more concerned with what's right, rather than who's right.
As a Scheduling Leader, you will lead RH's vision and deliver operational excellence across all Home Delivery scheduling and related support functions. Motivated by RH's people-first approach, you will inspire, coach, and educate a team that plays an integral role in the continuous elevation of our customer experience.
YOUR RESPONSIBILITIES
- Live Our Vision, Values and Beliefs
- Assess, coach, train, mentor and develop Scheduling Associates to perform at an optimal level
- Strategically plan, direct and oversee daily workflow and deliverables across all functions
- Elevate site-wide results through continuous assessment of key performance indicators
- Align the RH Home Delivery Scheduling experience to the luxury and world-class service experienced by clients in our Galleries
- Drive associate performance improvement to ensure call quality and procedural expectations are met; preparing and delivering corrective actions to ensure compliance to standards as needed
- Address and resolve escalated customer service issues in a timely and thorough manner
OUR REQUIREMENTS
- 2+ years leadership experience in retail, logistics or customer service
- Experience in a high-growth specialized retail environment or logistics services
- Adept at hiring, training, coaching and executing all facets of employee performance
- Passion for providing world-class service within the organization and to our customers
- Proven ability to address and solve problems in a creative, innovative, timely, and decisive fashion
- Strong time management, written, oral and multitasking skills
- Expert knowledge in Microsoft Office and Google Suite
PHYSICAL REQUIREMENTS
- Spends time in an office environment
- Work in a stationary position for extended periods of time
