SCHEDULING COORDINATOR - FULL TIME POSITION

SUMMARY:

The Scheduling Coordinator is responsible for scheduling/staffing of all client service hours. This position ensures that shifts are staffed with qualified caregivers whose skill level and availability match client needs and that new assignments and/or scheduling changes are properly communicated with caregivers and clients.

MINIMUM QUALIFICATIONS:

• High school graduate.
• Two years of related experience; knowledge of scheduling in a healthy care environment (preferred)
• Must possess excellent written and verbal communication skills, telephone etiquette, and be able to interact effectively with persons from diverse backgrounds with a strong customer service orientation.
• Must possess exceptional organizational skills and follow-through and be comfortable utilizing various technologies and computer programs.
• Able to exercise initiative, problem solving and apply sound judgment.
• Able to work under pressure and manage multiple demands simultaneously.
• Must present a positive and professional business image.
• Must pass a criminal background check.
• Professional telephone etiquette.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Schedule client shifts with eligible caregivers whose knowledge, skill and availability matches the service needs of the client.
• Communicate new assignments and/or scheduling changes to caregivers and clients.
• Maintain accurate schedules for clients
• Maintain accurate contact information and availability for caregivers
• Document events associated with Client/Caregiver
• Regularly review completed shift logs, verifying discrepancies from originally scheduled shift hours; notify Care Manager of any payroll or billing concerns.
• Monitor missed/late shift clock-ins and immediately contact the scheduled caregiver to confirm arrival at the client’s residence.
• Monitor caregiver scheduled hours for potential overtime; obtain approval from Care Manager if overtime is required
• Promptly notify Care Manager of staffing changes, scheduling issues and reported client issues.
• Provide ongoing feedback to Care Manager / HR Manager regarding status of eligible and available caregivers to ensure recruitment activities meet the agency’s scheduling needs.
• Serve as the agency liaison for caregivers, promoting a culture of engagement.
• Regularly communicate with eligible caregivers to confirm availability, desired hours, contact information and satisfaction with the agency, with increased focus during the first 90 days of employment.
• Ensure caregivers feel properly appreciated, supported and recognized.
• Work closely with Care Manager to maintain client/caregiver records and set up process for new clients.
• Answer incoming calls
• On-call Rotation some weekends

POSITION TYPE & EXPECTED HOURS OF WORK: Full-Time, Monday-Friday, 8:00AM-5:00PM.

• On-call Rotation some weekends

Job Type: Full-time

Pay: $30,000.00 - $40,000.00 per year

Benefits:

• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday
• On call
• Weekends as needed

Application Question(s):

• Are you willing and able to pass a criminal background check?

Experience:

• Caregiver: 1 year (Required)
• Practice Managers & Administrators: 2 years (Required)
• Home care: 2 years (Required)

Ability to Commute:

• Cypress, TX 77429 (Required)

Ability to Relocate:

• Cypress, TX 77429: Relocate before starting work (Required)

Work Location: In person