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Form of workAt Konecranes, we believe that great customer experience is built on the people behind the Konecranes name - people committed to providing our customers with lifting equipment and services that lift their businesses. Everything we do, we do with passion and drive.
We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.
POSITION SUMMARY
Konecranes is seeking an individual with exceptional customer service skills to join our team as a Service Schedule Coordinator. In this role, you will be overseeing service delivery in your assigned area. You will responsible for scheduling and dispatching service technicians and ensuring timely repair and upgrades of customer equipment. If you are a dynamic and resourceful individual, come start your journey with Konecranes!
RESPONSIBILITIES:
Manage the schedule of service work for assigned customers and field operatives.
Maintain Planning Board in Siebel to ensure all internal stakeholders can view updated schedule. Proactively communicate with field operatives and local management when needed.
Track and receive materials required to complete service. Arrange for necessary rental equipment, as well as subcontracted when needed.
Communicate with customers and internal stakeholders throughout projects when needed.
Arrange sub-contracted services and equipment, including rentals.
Open service requests and schedule field operatives to respond to emergency breakdowns.
Review invoicing details of completed work before moving forward with the invoicing process.
Gain a general understanding of the contents of all OSHA, ANSI, CMAA, HMI, NEC and other codes or regulations pertaining to the crane/hoist industry. Refresh and update knowledge periodically.
Follow and assist in the enforcement of all safety rules and procedures including those established by the customer.
Other duties as assigned.
REQUIRED COMPETENCIES:
Must be customer oriented.
Well-developed interpersonal and communication skills.
Organized.
PC skills.
Ability to prioritize tasks.
Willing to take on new and challenging tasks.
Must have a take charge attitude, be decisive and possess a high level of responsibility.
EDUCATION & EXPERIENCE:
Bachelor's degree preferred, prior equivalent experience and training will be considered.
OTHER REQUIREMENTS:
Willingness to work overtime or additional hours as needed.
Must be comfortable in a fast pace, growth-oriented environment.
Comfortable in an industrial environment.
*KCN
Konecranes, Inc. and its affiliates will not accept resumes from external recruiters or agencies without a Service Agreement and Agency Portal submission. Any resumes sent without a Service Agreement and Agency Portal submission with Konecranes, Inc. are void of any fees and free for internal use. Applicable Konecranes data protection obligations are the responsibility of the agency.
Konecranes is a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That's why, with 16 000+ professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs.
Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Other Protected Category.
