Sap Project Manager

JTSi is a federal government consulting firm, providing technical services to the Federal Government, i.e., DoD, Client and various Civilian Agencies. We are proud to have earned the reputation of honesty, integrity and the ability to build professional long-term relationships with our employees and clients. Please visit our website at www.JTSUSA.com to learn more about who we are and what we do.
Company Name: - JTSi (Johnson Technology Systems, Inc.)
Title: SAP Project Manager
Citizenship: U.S. Citizenship is required (with ability to get Secret Clearance)
Project: Federal
Location: Remote
Time zone: US EST
Responsibilities:

• Primary contact for the PE (Project executive) on service delivery
• Responsible for managing to the approved budget (for cost for service delivery).
• Manage projects and programs.
• Responsible for contract SLA and SLO (Service level agreements and objectives)
• Manage critical situation and major incident, acting as focal point with the customer (crisis management)
• Major contribution to overall client satisfaction for delivery organization
• Address performance in troubled service lines and units to achieve productivity objectives.
• Proactively manage business controls (audit readiness)
• Provide input of key documents into project and account repositories
• Lead monthly status meetings with MSP (Managed Service Project) team and client.
• Ensure adherence to existing processes and methodologies in the service of competence.
• Represents a single point of contact for the daily activities and has direct 24x7 contact with the Delivery Program Manager. He/She is responsible for the daily delivery activities to perform all the required services.
• Represents a single point of contact for the daily activities in respect of Delivery Project Manager (DPM) and JTSi clients
• Handles exceptions and deviations within the processes adopted (problems and escalations)
• Manages changes to the environment in relation with client requests or as a result of technological change (Change).
• Managing and coordinating updates to inventories and configurations, in accordance with the relevant processes.
• Identify and manage service requests and extra services.
• Identify, in agreement with the DPM, and cooperate in the management of situations of "Crisis " (crisis management).
• Supports the DPM in the detection and evaluation of "customer satisfaction ".
• Ensure the update of the manual of operations.Produce agreed to SLA and SLO reports

Requirements:

• A bachelor's degree
• U.S citizen with ability to get Secret Clearance.
• Previous SAP Managed Services experience a must
• Minimum Seven years of hands-on Service Manager experience.
• Very good SAP BASIS knowledge required
• Demonstrated ability to manage a team of SAP Technical SMEs
• Strong industry knowledge.
• Must have Budgetary, PM skills, Risk Management (de-escalation) and client facing and project experience skill sets
• Excellent leadership, communication, sales, and customer service skills.
• Good organizational skills.
• Strong creative thinking and problem-solving skills.