Job Description
PRIMARY FUNCTIONS AND ESSENTIAL RESPONSIBILITIES:
- Responsible for operational financial budget, labor planning, and cost optimization
- Signs off on daily, monthly, weekly checklists submitted by the Service Provider
- Approves Service Providers hours with Account Manager to ensure correct payment.
- Ensures personnel is properly trained for their respective positions
- Ensuring employee and Service Provider safety is a priority by committing to timely incident reporting procedures and use of proper PPE
- Establish and maintain effective communication and working relationship with service partners.
- Collaborates with team to ensure coordination and successful execution of daily operations while resolving deficiencies in a timely manner.
- Oversees daily operations, ensuring allergen processes are followed, machine scrub and detail/deep cleaning of bays and separation of materials.
- Monitors and directs Service Provider activities and follows up with Site Supervisors on the same.
- Tour and inspect location with Shift/Site Supervisors to ensure guidelines are being followed.
- Handle all necessary progressive counseling and performance issues with service team members in conjunction with HR.
- Complete professional development courses through company paid Fred Pryor program.
- Report any issues, concerns or important occurrences with customer or other stakeholders to direct manager in a timely manner.
- Measures performance provides feedback and develops staff; sets clear expectations.
- Maintains coverage for all 3 shifts by coordinating and collaborating with shift leads and confirming daily schedules
- Implements company use of machinery and safety programs including forklift training in collaboration with HR.
- Manages and orders chemicals and supply inventory
- Other tasks and projects deemed reasonable and reasonably requested by the customer and/or TEC leadership team
- Attend daily huddle meetings with management and leads in all departments for daily recap and plan.
- Submit activity logs including allergen and glass cleanup sheets to customers’ Safety Manager weekly.
- Acts as customer’s main point of contact and is available via phone 7 days a week for emergency services or situations
- Visits site on the weekend to oversee weekend activity as needed.
- Conduct inspections using Field Service Manager (FSM); meet clients and provide subsequent reports to Customers.
- Assume the position of a cleaner to address facility needs, if needed.
- Schedule all projects with customer, coordinate resources with service partners and ensure completion.
QUALIFICATIONS:
EXPERIENCE:
- 5 -10 years of related experience.
- At least 5 years of management experience, preferably in janitorial, sanitation or related field.
- Experience in facilities maintenance or janitorial business.
- Experience in a warehouse or distribution center environment, preferred.
SKILLS/ABILITIES:
- Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook
- Knowledge of floor care as well as the cleaning equipment used on each type.
- Ability to follow terms of contract as related to proper floor maintenance.
- Ability to multi-task, work independently, and work well in a team setting.
- Detail oriented and organized.
- Ability to work in a fast-paced environment.
- Ability to create and lead teams.
EDUCATION/CERTIFICATION:
- Bachelors’ Degree preferred
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
- Continually required to stand, walk, bend, stoop and kneel.
- Frequently required to bend, stoop, and kneel.
- Must be able to lift and/or move 50 + pounds.
- Ability to communicate orally with customers, vendors, management, and other co-workers is crucial. Regular use of the mobile smart phone and e-mail for communication is essential.
- Hearing and vision within normal ranges is essential for normal conversations, to receive ordinary information, and to prepare or inspect documents.
- Must be able to operate forklifts/pallet jacks as needed.
- The job is performed in a distribution warehouse.