SANITATION BUSINESS OPERATIONS MANAGER

Introduction
Located on the western shore of Lake Michigan, Milwaukee is an urban hub bursting with energy. Milwaukee provides a casual sophistication - big city appeal without the big city hassles. We are accessible and affordable, and our residents are welcoming. Milwaukee has evolved through the years, bringing together its unsurpassed charm with a breathtaking art museum, top-flight cultural attractions, professional sports, lakefront festivals, recreational opportunities, and great restaurants.
The City of Milwaukee is proud to employ a diverse workforce that is committed to providing exemplary service to the City's residents. If you have a passion for being a part of an inclusive team of public servants, please consider the following opportunity.
Purpose
The Sanitation Business Operations Manager organizes, directs and monitors the Sanitation Section's BUSINESS OPERATIONS to ensure efficiency in services to residents, including solid waste removal, recycling, street sweeping, leaf collection and snow and ice control.
Essential Functions
Strategic Planning and Process Improvement

• Assist the Sanitation Services Manager in the administration and coordination of the field operations and the evaluation and alignment of work practices, procedures, systems and policies.
• Establish appropriate service and staffing levels.
• Identify service delivery breakdowns and direct the implementation of cohesive, City-wide solutions.
• Research and develop strategies and direct implementation of work methods, new technologies, equipment and tools for improved work practices.
• Communicate, present and influence change while collaboratively engaging key stakeholders in the process.

Leadership

• Collaborate with the Sanitation Area and District managers to design benchmarks and quantitative techniques to improve the productivity and quality of operations.
• Create, define, evaluate and improve productivity and quality of operational standards to maximize efficiency and to build an effective workforce.
• Oversee the preparation of management and productivity reports and studies.
• Manage and direct staff in the execution of departmental goals and objectives.
• Implement operations enhancement and provide guidance and direction to internal teams for continuous improvement

Fiscal and Budgetary

• Oversee the business sections of the Sanitation Section, including the Drop-off Centers, Maintenance, and Inspection Services.
• Inspect and evaluate business processes, rate structures and service delivery methods for cost recovery and revenue enhancement.
• Collaborate with Sanitation and Fleet staff on equipment procurement planning and decisions.
• Participate in the development and administration of the section budget.

We welcome qualified individuals with disabilities who are interested in employment and will make reasonable accommodations during the hiring process in accordance with the Americans with Disabilities Act (ADA) of 1990, as amended by the Americans with Disabilities Act Amendments Act (ADAAA) of 2008.
Minimum Requirements
1. A Bachelor's degree in Operations Management, Logistics, Business Administration, Public Administration, Accounting or a closely related field from an accredited college or university.
2. Four years of progressively responsible experience in operations management, including one year in a supervisory role.
3. A valid driver's license at time of appointment and throughout employment.
Equivalent combinations of education and experience may be considered; However, one year of supervisory experience may not be substituted.
NOTICE: Please do not attach your academic transcripts to your employment application. The hiring department will verify candidates' education as part of the background screening process prior to extending any job offers .
Desirable Qualifications

• Knowledge of best practices relative to solid waste and recycling collection and related municipal services.

Knowledge, Skills, Abilities & Other Characteristics
Technical

• Knowledge of organizational and management practices, including analyzing and evaluating programs, policies, and operations.
• Ability to learn and apply the City's budgetary process and procedures, including preparation and administration.
• Ability to read and interpret job-related materials such as budgets, reports, and correspondence.
• Computer skills to efficiently and effectively create documents, maintain databases, produce spreadsheets, and prepare reports using Microsoft Office, particularly Excel.
• Ability to become familiar with and effectively utilize industry-related technology, such as geographic information systems (GIS), work order systems, scheduling systems, fleet management systems and routing systems.
• Ability to identify and develop process improvements.
• Ability to develop the knowledge of the City of Milwaukee streets, neighborhoods, boundaries and special conditions and locations important to daily and emergency operations.
• Ability to learn the types and uses of various trucks and heavy equipment used in the operations.

Communication, Interpersonal, and Customer Service

• Verbal communication skills, including the ability to effectively convey detailed information to coworkers and managers.
• Written communication skills, including the ability to prepare detailed documents and reports using correct English grammatical and punctuation conventions.
• Ability to foster collaboration and effective working relationships with colleagues.
• Ability to professionally serve internal and external customers.
• Ability to work cooperatively and fairly with people whose backgrounds may differ from one's own.

Critical Thinking and Professionalism

• Honesty, integrity, and the ability to maintain confidentiality.
• Ability to coordinate, organize, and prioritize work assignments to meet regular deadlines.
• Attention to detail and the ability to perform work with a high degree of accuracy.
• Ability to remain calm and composed, especially during busy or high stress situations.
• Ability to develop short- and long-term goals and objectives.

Leadership and Management

• Knowledge of leadership principles and best practices.
• Skill in coaching, counseling, and mentoring.
• Ability to assign and direct work, assess performance, make hiring recommendations, and take corrective action.
• Ability to handle emergencies with a calm and thoughtful approach.
• Ability to create and develop a diverse work team in which all members can reach their potential.
• Ability to foster an environment of inclusion wherein all employees are treated respectfully, are valued for their strengths, and feel that they can safely express themselves.

Current Salary
The current salary range (Pay Range 1JX) $103,826 - $117,177 and the resident incentive salary range for City of Milwaukee residents is $106,941- $120,692. Appointment above the minimum is possible based upon level of experience and other qualifications and is subject to approval.
The City of Milwaukee provides a comprehensive benefit program that includes the following:

• Defined Benefit Pension Plan
• 457 Deferred Compensation Plan
• Health and Dental Insurance
• Paid Parental Leave
• Comprehensive Wellness Program
• Onsite Clinic Services
• Onsite Employee Assistance Program
• Alternative Work Schedules
• Long Term Disability Insurance
• Group Life Insurance
• Tuition Benefits
• Paid Vacation
• 12 Paid Holidays
• Paid Sick Leave and other paid leave
• Flexible Spending Arrangement
• Commuter Value Pass

For full details of the benefits offered by the City of Milwaukee, please visithttps://city.milwaukee.gov/der/benefits .
Selection Process
THE SELECTION PROCESS will be job related and will consist of one or more of the following: an evaluation of education, experience and/or responses to supplemental questions; a written or performance test, a structured interview, or other assessment methods. The Department of Employee Relations reserves the right to call only the most qualified candidates to structured interviews and performance examinations. Structured interviews may include written exercises. Selection process component weights will be determined by further analysis of the job.
INITIAL FILING DATE - The selection process will be held as soon as practical after the deadline listed above. Receipt of applications may be discontinued at any time after this date without prior notice. However, recruitment may continue until the needs of the City have been met. Qualified applicants will be notified of the date, time, and place of the selection process components. Unless otherwise required by law, the City of Milwaukee will not provide alternative selection process dates or times. The applicant is responsible for attending all phases of the job selection process at the time and place designated by the City of Milwaukee.
Additional Information

• APPLICATIONS and further information may be accessed by visitingwww.jobapscloud.com/MIL .
• Applications and transcripts should be submitted no later than the deadline listed above.
• If you would like assistance completing an application, please contact the Department of Employee Relations at (414) 286-3751 orstaffinginfo@milwaukee.gov .

Conclusion
The City of Milwaukee values and encourages diversity and is an equal opportunity employer.