Salon Receptionist

GEM Job Description

Urban Waxx is looking for fantastic individuals to join our team of amazing Salon Receptionists. Urban Waxx is a completely unique place to work. We are a wax and sugar-only salon and seek excellence in everything that we do. It's our mission to have the absolute best guest service team in the business. While previous salon experience is a plus, it's not a requirement. If you're extra special, we want to talk to you! Urban Waxx is a fun, exciting, fast-paced, and, most of all: team-focused positive environment.

We are hiring for the following schedules:

(28.75 Hours):

• Sunday: 1:45pm - 7/7:30
• Monday:
• Tuesday:
• Wednesday: 1:45pm - 7/7:30
• Thursday: 1:45pm - 7/7:30
• Friday: 1:45pm - 7/7:30
• Saturday: 1:45pm - 7/7:30

Essential Functions:

• Lead guest experience from check-in to check out, ensuring Urban Waxx standards are upheld, creating a memorable experience for every guest.
• Organize and execute salon flow between guests and team members in a positive manner.
• Answer phone calls, make confirmation phone calls.
• Schedule appointments over the phone and in the salon. Optimizing appointments to fit business needs.
• Check guests in and out, rebooking appointments during check out.
• Greet guests upon arrival, providing beverages and snacks.
• Stay updated on retail products and educate guests on the retail we sell. Meet or exceed retail sales goals.
• Create and maintain genuine relationships with guests.
• Recognize and support team goals by creating and maintaining positive relationships with team members.
• Maintain overall salon cleanliness by conducting frequent walkthroughs in the lobby, retail area, and bathroom, keeping the front desk area clean.
• Troubleshoot any reservation system issues, update guest profiles, and check notes to ensure guests' needs are met.
• Respond to guest concerns or complaints.
• Maintain clear communication with Management about overall salon operations.

Uphold Urban Waxx's Core Values:

• Excellent guest service is in our DNA
• We believe in impeccable communication, feedback, and transparency
• We are always learning, growing, and evolving
• We celebrate diversity and value our differences
• We believe in trust and giving the benefit of the doubt
• We Run on Time Integrity
• We are always in service
• Waxx Happy – It’s what we do!

Knowledge, Skills, and Abilities:

• Candidates applying must have a genuine interest in creating a positive and uplifting 5-star guest experience.
• Strong ability to multitask, while remaining calm, cool, and friendly.
• Strong work ethic and desire to be a part of a cohesive team.
• Excellent time management skills- Ability to prioritize tasks appropriately
• Commitment to time integrity
• Ability to accept coaching in a positive manner and use it as a learning tool.
• Have a high school diploma or equivalent (GED).
• Have strong phone and computer skills.
• Work cohesively with others in a fun and fast-paced environment.
• Ability to work 4+ hours on your feet at a time.

Physical Requirements:

• Ability to work 4+ hours on your feet at a time.
• Remaining in a stationary position, often standing for prolonged periods.
• Adjusting or moving objects up to 30 pounds in all directions.
• Occasionally bending, reaching, and grabbing motions.

Benefits:

• We offer on-call bonuses and raises for emergency shift coverage!
• Complimentary Waxing Services
• Paid time off
• 401k program
• 40% off retail
• Health, Dental, Vision Benefits - Full Time only
• Employee Dividend Program

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of a Guest Experience Manager. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice.

Job Type: part-time

Pay: From $14.20 per hour

Job Type: Part-time

Pay: From $15.45 per hour

Expected hours: 22.5 per week

Benefits:

• 401(k)
• Employee discount
• Paid time off

Shift:

• 4 hour shift
• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Every weekend
• Monday to Friday

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Ability to Relocate:

• Bend, OR 97702: Relocate before starting work (Required)

Work Location: In person