Salon Guest Coordinator

Job description

Vesta Salon & Spa, an AVEDA Salon & Spa is looking to add a Part Time front desk coordinator to our team. The ideal candidate must be flexible with schedule and be able to work NIGHTS, DAYS AND SATURDAYS.

Hours are:

Tuesday 4:00 PM to 8:30 PM, Wednesday 4-8:30, Thursday 4-8:30 and Saturdays from 7:30 AM to 1:30 PM.

(Fridays 1:00-5:00 to cover possible shifts)

Duties include: answering phones, checking guests in/out, coordinating appointments, retail sales, cleaning etc.

The ideal candidate must have exceptional customer service skills, cash handling experience, be outgoing, responsible, reliable, hard-working and able to multi-task. This person must be visible, present and available to guests and guest relations coordinators during their shift. The key accountability for this position include ensuring a positive, uplifting experience for all guests and team members, being a resource for team members and upholding Vesta’s mission and vision. Applicant will be expected to communicate with the salon manager and owners on a regular basis and as needed.

Responsibilities:

• Be a consistent presence at the Front Desk
• Communicate on a regular basis with Management
• Maximize growth & profitability by assisting with leading guest relations coordinators and salon & spa operations
• Provide daily feedback and coaching to guest relations coordinators as necessary
• Promote and monitor highest standard of customer service among staff through training, daily feedback and by acting as positive role model
• Enforce company policies and procedures
• Ensure salon/spa standards of excellence in cleanliness, product displays, customer service, and daily operations, etc.

Qualifications

Exceptional customer service skills, cash handling experience.

• Ability to multi-task in a fast-paced environment
• Technology and computer efficient
• Ability to interact with team members and guests in a positive and productive manner
• Foster a team-based environment
• Strong organizational and time management skills
• Outstanding communication skills

Job Type: Part-time

Job Type: Part-time

Pay: $14.00 - $15.00 per hour

Expected hours: 10 – 20 per week

Benefits:

• Employee discount
• Flexible schedule

Shift:

• Day shift
• Evening shift

Weekly day range:

• Monday to Friday
• Rotating weekends
• Weekends as needed

Education:

• High school or equivalent (Required)

Experience:

• Cash handling: 1 year (Required)
• Customer service: 2 years (Required)
• Retail sales: 2 years (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Work Location: In person