Address
Form of workDescription
This role is categorized as hybrid. This means the successful candidate is expected to report to [Cadillac Tower, Warren MI ] three times per week, at minimum or other frequency dictated by the business.
About GM Energy
Are you passionate about being a part of a start-up that will transform General Motors? Are you interested in entering the fastest growing industry, Energy & Power?
GM’s energy team was launched in 2021 and is rapidly growing. GM Energy products and solutions include energy infrastructure assets (such as energy storage and integrated charging systems) vehicle to grid capabilities and software platforms needed to operate and aggregate these assets on the grid.
Through our GM Energy Home offerings, residential customers will be able to take advantage of a combination of GM Energy backup power storage, solar technology, and other products – all of which can be managed seamlessly through the new GM Energy Cloud.
With GM Energy’s residential offerings, EVs can be leveraged to help mitigate power outages for customers. This team envisions a world with no grid outages, fully renewable energy, and decentralized energy resources. GM’s resources, reach, and all-EV future can deliver that future. This disruption is backed by the bold GM vision of zero crashes, zero emissions and zero congestion.
Summary of Responsibilities
The Salesforce Product Manager will be responsible for driving the successful implementation and adoption of Salesforce platform software. They will oversee the implementation of GM Energy’s Salesforce instance. They will lead the long-term product vision for the Sales Platform and Customer Experience (CX) as interfacing and executed through the CRM Product Lifecycle. The ideal candidate will have enabled multiple business processes on the salesforce platform and delivered working solutions, successfully served the various business leaders’ needs through effective dashboards and reports delivery. The ideal candidate is always looking for ways to improve a product or service to make it better, faster, and more user-friendly.
This position reports to the Associate Director Sales Operations & Digital Products.
Key Responsibilities
Develop, lead and manage the portfolio of work for delivering Salesforce CRM capabilities
Drive project prioritization and business requirements gathering with technical teams leveraging agile development best practices; attend sprint retrospectives to ensure programs are completed with high standards.
Evaluate new capabilities and share POV from business and technology aspects
Coordinate the entire CRM product lifecycle and support the product roadmap
Engage in a consultative approach while documenting the “whys and how’s” of future development
Develop, maintain and continuously improve the metrics and SLAs of the environments in which the Salesforce CRM system has been deployed
Understand and solve business and technology challenges related to the implementation of CRM technologies and applications that meet business needs
Define the release process and collaborate with cross functional teams to bring the product or feature to market
Partner with sales, creative and experience teams to develop use cases, personalized content and messaging processes and initiates ongoing engagement of customers, leading to continued brand recognition and sales
Devise strategy for feature prioritization and definition of Minimum Viable Product approach to Salesforce implementation – iterative and adaptive.
Develop and support strategies focusing on customer engagement and personalization for successful outcomes and fulfillment of KPI goals
Keep up to date with the latest standard methodologies and integrations of CRM
Ensure a customer-centered approach to strategy design and execution
Manage dependencies /Integrations with other digital functions: ERP, OMS, ecommerce, Marketing.
Collaborate with Sales Enablement team to develop and drive adoption plans for new capabilities, releases, and processes.
Additional Description
Key Qualifications
6+ Years Salesforce Experience
8-10+ Years Product Management Experience
Unique combination of being business-minded and highly analytical
Experience working with technical & functional resources and following an Agile based delivery methodology
Deep understanding of sales processes, lead generation, lead management and other business processes.
The strategic ability to connect business processes and Salesforce for best practices across multiple departments of an enterprise level company.
Interface and partner with C-level Executives and Senior Management
Ability to understand the business, business needs and identify areas that can be optimized
Ability to think critically, solve problems, make decisions and build trust across the organization
Ability to guide team on multiple tasks and deliver results with aggressive timelines
Excellent interpersonal skills, as well as excellent communication skills, verbal and written
Demonstrate self-motivation and the ability to grasp concepts quickly
Salesforce Certification a plus
20% travel Domestically
Required Skills / Experience / Education
Bachelor’s degree in a relevant business, marketing, or technical field required
Embrace data driven & customer insights to inform plans, launches, and iterations
Strong organizational skills with proven track record of efficiently executing complex projects to completion at a high level of quality
Demonstrated high level of interpersonal skills required to effectively collaborate, motivate, and facilitate others in group situations
- Desire to work in a complex and evolving environment and to bring an innovation mindset. Comfort working in a fast-paced start-up technology environment is essential.
- Highly proficient in oral and written communication skills
- Strong computer software skills, especially Microsoft Office, including familiarity with MS Project, MS Excel and MS PowerPoint.
About GM
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
Why Join Us
We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.
Total Rewards | Benefits Overview
From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.
Diversity Information
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire
Equal Employment Opportunity Statement (U.S.)
General Motors is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Accommodations (U.S. and Canada)
General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us Careers.Accommodations@GM.com or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
