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Form of work
SalaryThe North-South Consulting Group Salesforce Administrator will be responsible for our database's day-to-day configuration, support, maintenance, and improvement. Working closely with program management and marketing staff, the administrator will identify, develop, and deploy new business processes. Job Responsibilities: • Serve as a system administrator for the Salesforce environment with 100+ users.
- Focus on the organization's use of data for what best serves the mission.
- Handle all essential administrative functions, including user maintenance, modification of page layouts, generation of reports and dashboards, creation of new fields, and other routine tasks.
- Gather detailed requests for improvements or changes to the system, and implement these changes as appropriate
- Automate processes using Salesforce tools such as process builder, flow automation, and validation rules.
- Manage less complex Salesforce integrations - those not handled by a Salesforce Developer or Consultant/Partner.
- Identify, install, and maintain appropriate apps from the AppExchange for event management, mass email, document merge, and more.
- Train new users and grow the Salesforce skill set across the organization.
- Document customizations made in Salesforce.
- Plan ahead for upgrades, seasonal releases, and long-term projects.
Knowledge, Skills, and Abilities:
Skills Required -
- Demonstrated ability to meet deadlines and handle and prioritize simultaneous requests.
- Creative and analytical thinker with strong problem-solving skills.
- Must demonstrate the ability to communicate effectively verbally and in writing with all levels of the organization.
- Ability to critically evaluate and prioritize information gathered from multiple sources and reconcile conflicts.
- Ability to assess the impact of new requirements on Salesforce and other integrated systems.
Experience -
- Strong Salesforce interest and ability to quickly master new technology.
- Strong understanding of the Salesforce platform, with the ability to build custom apps and objects, formula fields, processes, custom views, and other content of intermediate complexity preferred.
- Strong understanding of Salesforce best practices and functionality preferred. • Salesforce Admin (ADM201 and ADM211) certified preferred.
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