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Form of workEvery day, Heartland, a Global Payments Company, makes it possible for millions of people to move money between buyers and sellers using our products and unmatched services. Simply, we create meaningful technology centered experiences that enable our customers to prosper. If you want to work like an entrepreneur, support and serve entrepreneurs and bring your expertise to a dynamic team, then Heartland is for you. If it's in your nature to work with a passion to provide tangible solutions for everyone you interact with, then join us and let's see what we can do together.
Summary of This Role
The Sales Technology Analyst will support our internal users leveraging a wide array of 3rd party technologies. This role will report to the Manager of Sales Technology and will work closely with our internal stakeholders and act as SMEs for the softwares they support. The ideal candidate understands our technology stack, procedures, and has the ability to rely on extensive experience and judgment to problem solve issues.
As a member of the Sales Technology Team, this individual will be a strong collaborator with a hands-on approach, taking ownership of Sales Technology support tickets to support the growth and scale of our Heartland distribution channels.
What Part Will You Play?
- Provides a superior customer support experience for all users.
- Maintains documentation for each incident or request, and escalates complex problems to the next level of support per documented procedures.
- Effectively works with internal customers, Service Desk, and Technical Services personnel.
- Responds to and resolves inquiries and requests for assistance with 3rd Party/Sales Technologies.
- Logs and tracks problems; reviews problem tracking databases.
What Are We Looking For in This Role?
Minimum Qualifications
- High school education or equivalency is required. Bachelor's degree in information systems or financial technology is preferred
- One or more years of IT support experience required OR equivalent combination of education and experience.
- Strong credibility and interpersonal skills; ability to work with a diverse team across the US.
- Excellent verbal and written communication skills.
- Experience in supporting sales organizations, sales processes, sales methodologies, and strategy and can be a trusted advisor to leadership.
- Ability to build strong working relationships with cross-functional teams and stakeholders to ensure the sales organization's efficient operation and success.
- Passion for problem solving and ability to follow a defined process is a must.
Preferred Qualifications
- IT support/help desk/desktop support: 1 year
- Customer service/customer support: 1 year
- Working knowledge of the following Sales Technologies or Equivalent: Salesforce.com, Drift, Outreach.io, Dialpad, KF Sell, Docusign, & Hoopla.net
Heartland is an equal opportunity employer. Heartland, a Global Payments Company, provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.
