Address
Form of work
Salary- Back to Career Opportunities
Location: Remote
EDCi provides infrastructure and call center technology services and solutions to clients throughout the United States. Through our partnership and certifications with leading technology providers including Citrix, Cisco, Genesys, IBM and Microsoft, our customers receive the highest quality of product and service the industry has to offer.
We are seeking a hardworking, humble, and entrepreneurial minded Sales Support Specialist to join the customer experience solution team at EDCi. In this role you will work alongside our account management team to support our clients and prospects through each step of the sales process. Your role will include helping clients resolve any concerns or questions they may have while processing, tracking, and executing sales orders. You will also perform key Sales Support administrative tasks such as maintaining pipeline, sales forecasting, sales order processing, and other business development needed tasks.
Come join a high-performance team! At EDCi, we are more than just technologists. We are a team passionate about the work we do, and a family dedicated to building on our strengths and improving our challenges both individually and collectively. EDCi is an organization that takes pride in recognizing balance and the importance of family. If you’re a talented professional looking to help lead a cutting-edge growing company and seek a flexible, family-oriented work environment, we want to talk to you!
When you join the EDCi team, you’ll receive many perks, such as:
- Remote work from home
- Paid holidays, vacation and sick time
- Bring Your Own PC Policy
- Cell phone reimbursement
- Casual dress
- Funded training and certifications
- Health, dental & vision insurance
- 401K match
RESPONSIBILITIES:
- Performing sales data entry duties in regards to performance metrics, opportunity management, and other key operational pipeline forecasting requirements.
- Supporting account managers in the creation and processing of sales orders in a timely manner.
- Providing client facing relationship support for EDCi clients alongside assigned Account managers.
- Creating, owning, and performing prospect business development strategies to drive new leads throughout the customer experience solution team.
- Act as the sales team liaison to marketing for sales driven tasks, including events, collateral, use cases, or other ad hoc requirements.
PRIMARY/ESSENTIAL SKILLS AND QUALIFICATIONS:
- Bachelor’s or Associates degree in Business, IT or a related field preferred
- Excellent communication, negotiation, and interpersonal skills
- Strong attention to detail and ability to manage multiple tasks simultaneously
- Proficiency in CRM software
- Healthcare and/or Genesys experience a plus, but not required
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