Sales Support Specialist

United under one vision: The Sustainable Protection of Everyday Needs, kp is a global market leader in rigid and flexible packaging and specialty film solutions. The need to act on climate change has never been clearer so we incorporate sustainability into everything we do by #InvestingInBetter - creating innovative films and trays that protect medication and medical devices, keep products safe, help avoid food waste and preserve the integrity of countless durable products.
kp has earned a gold rating from EcoVadis, the leading platform for environmental, social, and ethical performance ratings, putting kp in the top 3% of companies rated in the manufacturing of plastics products sector. Founded in 1965, kp has 31 plants in 18 countries and employs over 5,700 people committed to serving customers worldwide in over 60 locations.
Purpose of the job:
Support Sales Director and Account Manager's with sales order coordination and maintenance of customer accounts.
Quote & sample request administration

• Price quotes and updates, maintain price lists.
• Create list/price adjustment or align and answer questions before AM issues request, for standard pricing approval
• Collection of product information PLM, Application etc., new products
• Creation of customer price lists

Customer Account Maintenance

• Customer Clean-up / De-activation (e.g. no business since X years)
• Credit limit increase request (track notifications, collect data, issue request and inform AM)
• General customer accounts, updates, notifications and reminders (issuing change requests) e.g. customer group; collecting all necessary data
• Generating reports & forecasts (e.g. BW / monthly statistics (YTD/open orders/ non ordering customers id and reminding for order intake) etc.); analyse forecasts customer send and propose implications

Internal coordination and liaison between Customer Service, Operations, Finance and Sales:

• Sharing of customer information and key customer insights with relevant team
• Customer complaints, Customer feedback collection and internal handling of customer feedback/ complaints
• System-side recording (SFDC) of customer complaints for further assessment in terms of quality, including follow-up

Educational requirements/qualifications and experience:
Required:

• High School Diploma / GED
• 1-3 years of relative work experience
• Proven competency with MS Office, Outlook, Excel
• Demonstrate effective communication skills (verbal and written)

Highly Desired:

• Associate Degree in business / marketing / finance
• Familiarity with SAP, Salesforce
• Bi-lingual (Spanish, Portuguese, German)

If you are determined, thrive in a fast-paced environment with high levels of accountability and focus, then we'd love to meet you! Please apply using the link below.
At kp, Diversity, Equity and Inclusion is vital to our global success. We welcome applicants from all identities, ideas, perspectives and experiences and encourage people from underrepresented backgrounds to apply. We aim to create an inclusive culture where our employees feel empowered to play to their strengths and see themselves reflected in the organization without regard to race, gender, religion, national origin, age, veteran status, disability, sexual preference, marital status, or inclusion in any other protected class.