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Form of workJob Description
Ferguson is North America’s leading value-added distributor across residential, non-residential, new construction and repair, maintenance, and improvement (RMI) end markets. Spanning 34,000 suppliers and more than one million customers, we deliver local expertise, value-added solutions, and the industry’s most extensive portfolio of products. From infrastructure, plumbing, and appliances, to HVAC, fire protection, fabrication, and more, we make our customers’ complex projects simple, successful, and sustainable.
Looking to start your sales career with one of the nation’s largest and fastest-growing wholesale distribution organizations? If you want to be a part of a program where the new hires are developed to deliver their best while enjoying the culture of autonomy, recognition, and rewards for achievement, come and join our ‘Sales Support Program’.
Schedule: M-F 7:00 am - 4:00 pm
The opportunity:
Ferguson is looking to hire motivated Sales Support Representatives who have the desire to build a long-term career with the organization. This position acts as the main liaison between branch outside salespeople and customers. Sales Support uses quality sales techniques and customer service skills to meet and exceed customers' expectations via phone, email, or in person at the branch.
Sales Support Program Details:
Structured and robust 8-week training program through a series of 1-on-1 and on-the-job training opportunities including hands-on experience in the warehouse and at the counter. Learn from the ground up everything you need to be successful in this role.
Responsibilities include, but are not limited to the following:
- This position supports the industrial customer group.
- Assists in multiple behind-the-scenes sales functions such as answering sales calls for general information, addressing and resolving customer concerns or questions, and helping customers by recommending the best products and solutions to support their needs.
- Providing hands-on assistance on an as-needed basis such as helping assist customers at the parts counter and providing backup support in the warehouse.
- Presents job quotes and provides accurate pricing and inventory information to customers.
- Responsible for managing the purchasing, maintenance, and delivery timelines for orders.
- Uses customer relationship management (CRM) system and phone system effectively.
- Works together with Sales associates to provide outstanding customer service for both existing and prospective customers.
What do you need to succeed?
- 0-3 years of sales and/or customer service experience preferred.
- Industrial/PVF industry experience or knowledge is a plus.
- A positive, energetic, and enthusiastic work ethic.
- Demonstrates and utilizes quality sales techniques and customer service skills.
- Excellent verbal and written communication.
- Strong attention to detail, and demonstrated integrity and professionalism.
- Ability to learn quickly and multi-task as well as organize and prioritize work.
- The ability to thrive in an inclusive environment and always be a team player.
- Experience with CRM and Microsoft Office Suite is preferred.
Why Choose Ferguson?
By applying for a career with Ferguson, you have the opportunity to join our award-winning business which is recognized for the value placed on our associates at every level of the organization. Opportunity to learn and grow - We believe in promoting from within (a testimony to this is the fact that the average tenure of a Ferguson associate is 8.7 years, which is double the national average for U.S. corporate associates!)
The PERKS of working for Ferguson:
- Competitive compensation.
- Hourly bonus potential.
- Benefits (Medical, Dental, Vision, Disability, Life Insurance, Wellness Programs, etc.)
- 401(K) Retirement Savings Plan with company match.
- Paid time off (vacation, sick, personal, holiday, and parental leave).
- Employee Assistance Programs.
- Associate discounts.
- Community involvement opportunities.
- Opportunities for growth and advancement both professionally and financially.
About Ferguson:
Ferguson raises the bar for industry standards as the top-rated wholesale supplier of commercial and residential plumbing supplies. However, our expertise goes beyond plumbing. We are a diverse distributor that spans multiple businesses including HVAC/R, waterworks and industrial. In the past 68 years, we have grown from a local distributor to a $19.9 billion dollar company with more than 1,600 locations and over 29,000 associates in North America. Our associates provide expert advice and a range of products and services our customers want to improve their construction, renovation and maintenance projects. Providing world-class customer service is a cultural belief that is demonstrated every day through our expansive product selection backed by our knowledgeable associates.
