Sales Support Representative

Woerner Turf, located in Foley, Al. is seeking a highly motivated associate to support our inside sales representatives. Typical duties include but are not limited to receiving incoming sales calls or roll-over calls and forwarding calls to the appropriate team members or store locations. Possess the ability to quote delivered prices and direct farm pickups as well as perform order entry and other general office duties. .

The ideal candidate should possess experience in sales and customer service and knowledge of best practices in both areas. You should have the ability to analyze and interpret sales metrics and demonstrating a goal-oriented mindset. Strong teamwork, multi-tasking and interpersonal skills are essential for success in this role.

Responsibilities

-Support sales team by answering phones, emails or text messages for sod orders

-Relay messages to sales team in a timely manner

-Review pending orders and execute customers specific requests to ensure a positive customer experience

-Route telephone calls to the appropriate team members

-Input orders into database management system for farm pick ups

-Provide information to customers about the varieties of sod that we offer and their unique characteristics

-Produce verbal and written quotes

-Calculate delivered cost by using the current pricing of the various types of sod and calculating the freight cost based on delivery location

-Process credit card payments via web-based program

Requirements and Skills

-Hands on experience with database management systems

-Proficiency with MS Office Suite

-In-depth understanding of sales principles and customer service practices

-Strong phone and verbal communication skills along with active listening

-Analytical and multi-tasking skills

-Teamwork and motivational skills

-Two years or more of clerical/administrative experience

Job Type: Full-time

Pay: From $17.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person