Sales Support Representative

Objective / Purpose
The purpose of the Sales Support (SS) Representative role is to partner with the commercial sales team and provide systems and Sales Support. Their effectiveness will allow the sales team to focus more on the growth of existing and new customer relationships and less on their day-to-day duties. The Sales Support rep will also provide visibility to the business on marketing initiatives and tracking prospect customer accounts back to active sales by identifying sources of lead generation, nurturing leads where applicable and starting the customer engagement process before handing it off to sales. The Sales Support rep will have a knowledgeable background in all business and sales processes.
Areas of Responsibility / Tasks
Performance must reflect an appropriate level of expertise and achievement of the desired results for the items listed below.

• GENERAL
  • Travel to an approved location may be necessary and determined by the RCD
  • Reporting of Sales Support duties for assigned Regions
  • Establish a solid understanding of Business Systems which support the commercial teams and become proficient in how to navigate and use them
  • Promote the use of commercial systems to the Sales Team and support them in their efforts to house and update relevant data within them.
  • Assist Sales Reps with Color Match Requests for Ravago Manufacturing (RMA) Products only

• IT SUPPORT
  • Assist Commercial Sales Team with basic system related requests as needed
  • Create IT Support Tickets for issues that affect Users in the Commercial Sales Team

• ACCOUNT MANAGEMENT
  • Assist with new customer credit applications and document collection
  • Assist the Sales Reps with creation and maintenance of Usage Records.
  • House Account Management for supported Regions as defined by the Business
    • Collaborate with Product Managers to generate Quotes for House Accounts
    • Manage Opportunities and Sample Requests
    • Collaborate with the House CAR for Order Management

• OPPORTUNITY MANAGMENT
  • Assist the Sales Reps with the creation of new Opportunities in CRM.
  • Collaborate with Commercial Sales Team to eliminate stagnant data on Opportunities for supported Regions
  • Remain in close communication with the Sales Reps and update their Opportunities through each stage of the Sales Pipeline ensuring that Opportunity Management KPIs as defined by the business are met.
  • Assist the Sales Reps with creation and maintenance of Quotes in CRM.
    • Perform product research and provide relevant data in Opportunities to aid with quote creation.
    • Assist Sales Reps with pulling Technical Data Sheets for Quotes or as requested.
    • Assist the Sales Reps with updating existing Quotes to ensure accurate pricing is available in CRM.
  • Assist the Sales Reps with creation and maintenance of Sample Requests.
    • Follow up on Sample Requests and Close Samples appropriately.
  • Update Write-In Opportunities with an Existing Product prior to closure of Opportunity for supported Regions.
  • Capture relevant data for all Opportunities Closing as Won or Lost for reporting

• TEAM SUPPORT
  • Provide service and support coverage for team members across regions as needed
  • Assist with the handoff training and transition of regional assignments from one team member to another
• May include other duties as assigned

Minimum Qualifications / Education / Certifications

1. Education:
   1. Bachelor's degree in Business or related training equivalent preferred
   2. Sales knowledge preferred
2. Experience
   1. Minimum of 5 years of relevant work experience preferred
   2. Working knowledge of M365 Office Suite, Customer Management and Reporting tools
   3. End-user knowledge of our ERP System
   4. Relevant Industry experience - preferred
3. Abilities & Skills
   1. Knowledge of business processes from operational departments and commercial parts of the business
   2. Knowledge of legacy systems (functions and capabilities available to users)
   3. Understanding of departmental expectations for systems being implemented
   4. Knowledge of business structure
   5. Demonstrates strong ability to follow current processes and can apply knowledge to assist with process improvement
   6. Extreme attention to detail and ability to maintain data quality and integrity
   7. Strong ability to analyze and report on data
   8. Ability to work efficiently to successfully complete tasks and projects under set deadlines
   9. Able to work independently, as well as in a team environment
   10. Ability to maintain sensitive information
   11. Superior organizing/documentation skills
4. Applicants must be authorized to work in the U.S.

IND3
NOTICE TO APPLICANTS:
Ravago Americas is an equal employment opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, age, sex, religion, national origin, disability, veteran status, citizenship status, or marital status. We assure you that your opportunity for employment with this employer depends solely upon your qualifications.
Other details

• Job Family OPS / SALES SUPPORT JOB FAMILY
• Pay Type Hourly
• Employment Indicator 700725126 - Entec Commercial Systems

Apply Now