Address
Form of workSales Support Representative
Job Description
Essential Job Functions: (To be completed by Human Resources)
Education, Experience & Skills:
Benefits:
About The Company:
- Contract Duration 6 Months
- Pay range $19- $25/Hr
Job Description
- Under the general guidance of the Sales Administration Manager, responsible for order processing, coordination of requirements, status updates, and other support activities needed to ensure the accurate and timely fulfillment of orders.
- One of the primary functions of this position is to act as the liaison between external customers and internal departments including Manufacturing, Business Development, Export, Finance, and Legal.
- Pre-Sales
- The Sales Support Representative will provide pricing, lead times, part numbers, and other product/ordering information as required.
- Direct sales lead to appropriate Business Development or technical contacts.
- Order Processing
- Review customer orders, confirm accuracy, identify issues to be addressed, and acknowledge receipt.
- Collection of supporting order documentation and information.
- SAP data entry
- Order Fulfillment
- Monitor order progress, identify delivery obstacles, and coordinate resolutions.
- The Sales Support Representative will provide status updates to the customer.
- Process change orders and communicate requirements with affected parties.
- General Support
- The Sales Support Representative will generate and distribute reports as required.
- Assist with non-standard customer requests.
- Coordinate line of business-specific special programs and offers.
- Gather product forecast information.
- Attention to Detail – Consistently demonstrates conscientiousness related to the quality of work by performing work assignments with acute attention to detail, precision, accuracy, thoroughness, and orderliness.
- Collaboration and Teamwork - Utilizes communication techniques and methods that generate trust, collaboration, open two-way communication, and a supportive work environment.
- Develops team momentum, enthusiasm, and camaraderie to obtain maximum team performance.
- Values diverse talents of team members and works to include various points of view in decision-making.
- Flexibility – Displays the ability to quickly adapt to changing requirements, special assignments, and workload prioritization.
- Organization, Planning, and Execution – Use organizational and planning methods to develop and maintain schedules and maximize human or equipment resource productivity.
- Coping Skills – Stays focused, calm, and cool in dealing with multiple demands from both superiors and subordinates while maintaining focus on commitments and changing priorities.
- Under the general guidance of the Sales Administration Manager, responsible for order processing, coordination of requirements, status updates, and other support activities needed to ensure the accurate and timely fulfillment of orders.
- One of the primary functions of this position is to act as the liaison between external customers and internal departments including Manufacturing, Business Development, Export, Finance, and Legal.
Essential Job Functions: (To be completed by Human Resources)
- Must be able to communicate using the English language
- Must be able to sit for extended periods of time
- Must be able to keyboard, use a computer, and/or view a computer monitor for extended periods of time
Education, Experience & Skills:
- High School Diploma or equivalent required; AS or higher in business preferred
- Minimum 2 years of related customer service experience required
- Experience in high-tech Sales Support and/or manufacturing preferred
- Experience with SAP preferred
- Competency in Microsoft Office
Benefits:
- Medical, Vision, and Dental Insurance Plans
- 401k Retirement Fund
About The Company:
- In the World's Sixth Sense, our client designs, develops, manufactures, markets, and distributes technologies that enhance perception and awareness. They bring innovative sensing solutions into daily life through our thermal imaging systems, visible-light imaging systems, locator systems, measurement and diagnostic systems, and advanced threat detection systems. The company’s products improve the way people interact with the world around them, enhance public safety and well-being, increase energy efficiency, and enable healthy and entertained communities.
- Pioneers in thermal imaging, they were founded in 1978, originally providing infrared imaging systems that were installed on vehicles for use in conducting energy audits. Today their advanced systems and components are used for a wide variety of thermal imaging, situational awareness, and security applications, including airborne and ground-based surveillance, condition monitoring, navigation, recreation, research and development, manufacturing process control, search and rescue, drug interdiction, transportation safety and efficiency, border and maritime patrol, environmental monitoring, and chemical, biological, radiological, nuclear, and explosives threat detection.
