Sales Support - Customer Service Supervisor

Dura Technologies is looking for a Sales Support - Customer Service Supervisor. This position requires a friendly disposition, excellent phone and interpersonal skills, rapid responsiveness, intermediate computer skills, able to prioritize multiple tasks, and the ability to work quickly while maintaining quality and accuracy. This position will represent the company in an outgoing and professional manner and may be the first point of contact and liaison between employees/customers and the Management Team. The position is responsible for managing and routing calls to the various departments. At times the work is highly confidential, challenging and will include preparing reports, proofreading, general communication, internal meeting preparation, and receiving/responding to phone and email communication.

ESSENTIAL FUNCTIONS:

· Professional phone etiquette in answering all incoming calls and routing all calls to the appropriate parties

· Provide customers with order updates and/or delivery status on order(s); in conjunction with the GM and the Production Manager

· Strong communication skills – written, verbal, interpersonal

· Ability to work with and maintain highly confidential information

· Process orders and provide information on our products and services to our customers/representative

· Generate reports to check for product availability and discrepancies

· Generate billing documents, manifests, month end and year end closing reports

Strong problem-solving and analytical skills

Requirements & Experience:

· Experience with heavy incoming phone volume and good interpersonal skills.

· Deadline driven, results-oriented with initiative and a sense of urgency

· Professional telephone presence.

· Requires a strong knowledge of Microsoft Office (Outlook, Excel, Word, Etc.)

· Self-motivation to seek additional tasks and projects.

· High school diploma required

· Three + years Administrative Assistance experience preferred

Our Benefits Package

• Medical, Dental, and Vision Insurance
• Life Insurance
• 401(k) Plan
• Paid Holidays
• Vacation Time
• Sick Pay
• Referral Bonus Program

Pay

In accordance with California’s labor code, the expected salary/hourly range for this position is between $20.00 and $27.00 per hour. A new hire’s actual pay will be determined based on experience, skillset, geographic location, and other job-related factors.