Sales Support Associate

The Brink's name is a promise to respect the trust we've earned in over 150 years in business. Every employee honors that promise by offering the highest levels of service and support to our customers. We take pride in our work, and we share a passion about our future. Learn why so many people have made the choice to join our team - and stay here.
Job Title
Sales Support Associate
Job Description
The Brink's Company (NYSE:BCO) is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services. Our customers include financial institutions, retailers, government agencies, mints, jewelers and other commercial operations. Our network of operations in 52 countries serves customers in more than 100 countries.
At Brink's we believe that diverse teams drive success, and as such we foster an inclusive culture that values people with diverse backgrounds, ideas and perspectives. We build a sense of belonging so all employees feel respected, safe and valued, and we provide equal opportunity to participate and grow.
Job Description
The Sales Support Associate will be responsible for managing inbound customers, outbound opportunities, and data management functions. They will qualify leads to determine which product best satisfies their customer's unmet needs and will appropriately work the opportunity distribute the lead accordingly. Additionally, the associate will assist with daily, weekly, and monthly data entry, reporting, and sales operations in close coordination with internal management and sales partners.
The candidate will be a self-driven, confident, and personable individual with great organizational and communication skills. This position offers a tremendous opportunity to capitalize on a 160+ year old iconic brand, an established customer base and a world-class product in the dynamic, fast-growing world of corporate payments.
Role Responsibilities
Inbound and Outbound Communication:

• Diligently oversee the main Brink's Global Payments phone line, discerning the caller's purpose, and responding appropriately, addressing sales inquiries and managing account needs
• Responsively manage emails and inquiries in the team email inbox, offer assistance to consumers or guide them to the appropriate resource for prompt resolution
• Triage leads and shepherd opportunities within the organization or among partner entities, ensuring seamless routing to the appropriate resource, whether internal or external, by carefully addressing each lead's unique requirements and needs
• Engage in proactive account prospecting, communicating with designated customer segments and driving Brink's Global Payments value proposition into customers' hands

Prospecting

• Cultivate and sustain a robust pipeline of small- and medium-sized business clients
• Employ a strategic mix of cold-calling, emailing, and social messaging to establish valuable connections with new business opportunities and potential partner organizations

Lead Qualification and Sales:

• Employ insightful, probing questions and active listening skills when engaging with sales leads over the phone or via email, accurately assessing their product interests and tailoring solutions to suit their unique needs
• Post-qualification, channel opportunities to the sales team or partner organizations for successful closure
• Consistently follow up with online lead inquiries, ensuring a timely and thorough qualification process
• Efficiently manage ad hoc sales assignments and coordinate lead activities

Reporting and Data Management:

• Maintain up-to-date lead records, showing exemplary data accuracy and completeness while uphold the integrity and cleanliness of shared data sources
• Coordinate reporting deliverables with internal resources and external partners

Skills and Requirements

• Bachelor's degree preferred, but not required
• Strong interpersonal skills and a commitment to providing top-tier experiences
• Organized and strong attention to detail
• Open and transparent, capable of thriving in a small team environment
• Willingness and availability for occasional travel (up to 10%)
• This is a remote role, but Richmond, VA preferred

About Brink's
Brink's is the global leader in security and logistics services, trusted by banks, financial institutions and businesses in both public and private sectors. We deliver the currency of the world to businesses in our communities. We do it because we're needed. We do it because we're trusted and valued. We do it because it makes us proud. Brink's Proud.
What's Next?
Thank you for considering applying for a job at Brink's U.S. To be considered for this position, you must complete the entire application process, which includes answering all prescreening questions and providing your eSignature.
Upon completion of the application process, you will receive an email confirming that we have received your application. We will review all candidates and notify you of your status should we deem you fit for a job. Thank you again for your interest in a career at Brink's U.S. For more information about future career opportunities, join our talent network, Like our Facebook page or Follow us on Twitter.
Brink's is an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, marital status, protected veteran status, sexual orientation, gender identity, genetic information or history or any other characteristic protected by law. Brink's is also committed to providing a drug free workplace.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.