Sales Supervisor - Fitness/Wellness Studio

StretchLab South Loop is looking for amazing talent to join our team as the Studio Sales Manager. Founded in 2015 in Venice, California, StretchLab is the industry leader in offering one-on-one assisted stretching. We are looking for a motivated self-starter who is goal-oriented and can lead our team to success. This is a great opportunity for someone with supervisor experience looking to move into a management role.

The right candidate will have strong growth potential with our StretchLab , which offers a great mix of community oriented and family-owned small business backed by an international company with decades of experience in boutique fitness (Xponential Fitness).

Please submit resume and cover letter to be considered.

This is a full-time position (38-40 hrs/week). Candidate must be able to work a flexible schedule with some early morning, evening and weekend availability.

Compensation = Competitive Hourly Base + Robust Commission and Bonus (monthly & annual). Paid time off, subsidized health insurance & 401k

What We Offer:

• A fun, inclusive, team-oriented environment where we encourage camaraderie and self expression
• Ability to positively impact your client’s day to day life by helping them reach their personal fitness and wellness goals
• Opportunities to direct your studio’s community outreach program by planning and executing local events and partnerships
• Competitive annual salary based on experience and performance
• Robust commission and bonus structure (monthly & annual)
• Paid time off
• Health insurance
• 401k
• Employee retail and stretch discounts
• FREE stretches

Position Requirements:

• 2+ years of fitness sales or relevant sales experience (high end or membership sales)
• Confident in generating personal sales and supervising sales team
• Ability to manage and drive multiple revenue streams including memberships and retail
• Previous management or supervisory experience required
• An affinity and passion for fitness
• Must have excellent verbal and written communication and strong interpersonal skills in person and over the phone
• Must be solution-based and results oriented with a competitive but collaborative spirit
• Ability to recognize areas of improvement and make changes using good judgment
• Highly organized, proficient in data management, ability to prioritize and meet deadlines
• Professional, punctual, and reliable
• Strong attention to detail and accuracy
• Trustworthy and able to handle sensitive and confidential information
• Ability to work harmoniously with co-workers, clients and the general public
• Proficiency with technology and studio software/tools

Job Responsibilities:

Daily

• Perform the sales process of lead generation, follow up, and close including:
• Book quality appointments to achieve monthly sales targets
• Perform prospect needs intake while establishing a relationship and targeting individual’s needs and wants
• Present available services to prospective members, work to overcome objections at point of sale
• Follow-up with leads and missed intro sessions
• Support member retention via superior client service and experience - yourself and entire studio staff
• Independently make decisions related to high level customer service
• Daily role play with Sales Advisors and Flexologists
• Enforce StretchLab policies and procedures, maintain accurate records and reporting for any policy violation
• Manage the studio’s social media accounts, online reviews and digital marketing
• Maintain cleanliness and organization of the studio
• Ensure all studio supplies and marketing materials are stocked and visible (re-order as needed)
• Any other duties as assigned

Weekly

• Pull reporting and lead weekly Sales Dashboard review meeting (Sales staff & Owners)
• Identify performance gaps and be able to quickly strategize and execute strategies and coaching to hit weekly and monthly sales and revenue goals
• Develop and coach individual staff members via regular feedback and role play sessions
• Manage staff schedules, including Flexologist and Sales shifts, holidays and time off requests
• Create and send regular email and text marketing campaigns to members & prospects via Club Ready CRM & associated software platforms
• Execute community and in-studio events including staffing, marketing and schedule
• Add new retail items to inventory, re-merchandise retail section of studio, and prepare new retail orders as needed

Monthly / Quarterly

• Meet weekly, monthly, quarterly, and yearly sales goals for memberships, single sessions and retail
• Manage studio marketing calendar including digital, social media, events and partnerships
• Maintain consistent meeting rhythms including weekly sales review and 1-on-1s, monthly team “all hands” and monthly/quarterly planning sessions with Owners. Lead all meetings with a collaborative and solution-oriented approach
• Conduct regular performance reviews
• Interview, hire and train new Sales Advisors and Flexologists on job responsibilities

We recognize that people come with a wealth of experience and talent beyond just technical requirements of a job. If your experience is close to what you see listed here, we welcome you to apply. Diversity of experience and skills, combined with passion, is a key to excellence. We encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process.

Job Type: Full-time

Pay: From $21.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Employee discount
• Health insurance
• Paid time off

Experience level:

• 3 years

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Rotating weekends

Application Question(s):

• Are you available to work 40 hours per week, including some early AM and afternoon/evening shifts plus 1 weekend day (rotating)?
• Can you elaborate further on what led you to apply for this position with StretchLab, and what you are hoping to accomplish with the next phase of your career?

Education:

• Bachelor's (Preferred)

Experience:

• health/Fitness/Wellness Studio: 1 year (Preferred)
• high-end or membership sales: 1 year (Preferred)
• Team management: 1 year (Preferred)

Ability to Relocate:

• Chicago, IL 60605: Relocate before starting work (Required)

Work Location: In person