Address
Form of workCompany Description
SailoTech is an Enterprise Business Software (ERP, CRM, SCM, BI) consulting company with primary focus on mid-size organizations across industries. It helps its clients manage every aspect of their ERP Initiative, from strategic planning to everyday operations.
Job Description
Position: Sales, Service Delivery Consultant
Location: Philadelphia
Description:
Primary Responsibilities:
Develop High-Level (Level 0) and Low-Level (Level 1 and 2) process flows for either Sales or Services Delivery/Order Management portion of the service fulfillment process for either a telecom data product or a telecom voice product
Develop Business Requirements/User Stories for new features, improving existing processes, or developing new processes
Participate in sprint grooming to drive refinement and alignment of requirements
Support the development of Usability and User Interface requirements and End User Content documentation
Drive alignment with stakeholders on the business process and requirements
Leverage existing templates and tools to create deliverable and maintain process flows in Visio
Conduct transition of knowledge & deliverables upon completion of scope of work and prior to roll off
Required Skills:
At least 5 years of experience in a Telecom ((MSO, CLEC, IXC, RBOC, etc.) environment focused on the development and/or implementation of Sales, Service Delivery and Service Assurance processe
Experience with voice and data products a must
Knowledge of Enterprise OSS/BSS architectures
Proficiency with Visio, PowerPoint, Word and Microsoft Project
Excellent written and oral communication skills
Familiarity with Agile Software Development methodologies a plus
Knowledge of process standards and frameworks within the Telecommunication industry is a plus
ROLES:
1) ROLE DESCRIPTION: Assess process maturity level and identify opportunity to evolve/enhance in the area of sales, pricing, contract management up to order entry
2) ROLE DESCRIPTION: Assess process maturity level and identify opportunity to evolve/enhance in the area of order orchestration, provisioning and Service Delivery
Objectives:
a. Reduce tool complexity and increase process E2E automation
b. Improve management for MACD orders
c. Reduce order fall-out
d. Simplify user experience (e.g.,, no swivel from one system to another one)
3) ROLE DESCRIPTION: Map Business Voice Edge product requirements (with focus on Data) to business requirements/user stories and identify impacts on existing processes
4) ROLE DESCRIPTION: Map Business Voice Edge product requirements (with focus on Voice) to business requirements/user stories and identify impacts on existing processes
Objectives:
a. Ensure new product features/bundling are supported by existing processes
b. Ensure easy customer on-boarding
c. Ensure alignment with existing processes/standard
d. High process automation
SailoTech is an Enterprise Business Software (ERP, CRM, SCM, BI) consulting company with primary focus on mid-size organizations across industries. It helps its clients manage every aspect of their ERP Initiative, from strategic planning to everyday operations.
Job Description
Position: Sales, Service Delivery Consultant
Location: Philadelphia
Description:
Primary Responsibilities:
Develop High-Level (Level 0) and Low-Level (Level 1 and 2) process flows for either Sales or Services Delivery/Order Management portion of the service fulfillment process for either a telecom data product or a telecom voice product
Develop Business Requirements/User Stories for new features, improving existing processes, or developing new processes
Participate in sprint grooming to drive refinement and alignment of requirements
Support the development of Usability and User Interface requirements and End User Content documentation
Drive alignment with stakeholders on the business process and requirements
Leverage existing templates and tools to create deliverable and maintain process flows in Visio
Conduct transition of knowledge & deliverables upon completion of scope of work and prior to roll off
Required Skills:
At least 5 years of experience in a Telecom ((MSO, CLEC, IXC, RBOC, etc.) environment focused on the development and/or implementation of Sales, Service Delivery and Service Assurance processe
Experience with voice and data products a must
Knowledge of Enterprise OSS/BSS architectures
Proficiency with Visio, PowerPoint, Word and Microsoft Project
Excellent written and oral communication skills
Familiarity with Agile Software Development methodologies a plus
Knowledge of process standards and frameworks within the Telecommunication industry is a plus
ROLES:
1) ROLE DESCRIPTION: Assess process maturity level and identify opportunity to evolve/enhance in the area of sales, pricing, contract management up to order entry
2) ROLE DESCRIPTION: Assess process maturity level and identify opportunity to evolve/enhance in the area of order orchestration, provisioning and Service Delivery
Objectives:
a. Reduce tool complexity and increase process E2E automation
b. Improve management for MACD orders
c. Reduce order fall-out
d. Simplify user experience (e.g.,, no swivel from one system to another one)
3) ROLE DESCRIPTION: Map Business Voice Edge product requirements (with focus on Data) to business requirements/user stories and identify impacts on existing processes
4) ROLE DESCRIPTION: Map Business Voice Edge product requirements (with focus on Voice) to business requirements/user stories and identify impacts on existing processes
Objectives:
a. Ensure new product features/bundling are supported by existing processes
b. Ensure easy customer on-boarding
c. Ensure alignment with existing processes/standard
d. High process automation
