SUMMARY We are a dynamic and rapidly growing freight brokerage company that specializes in connecting shippers with carriers to facilitate the efficient and timely transportation of goods across various industries. Our commitment to delivering exceptional customer service and providing reliable logistics solutions has established us as a leader in the freight brokerage industry. As we continue to expand, we are seeking a motivated and experienced Customer Sales Representative to join our dedicated team.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Prospecting and Lead Generation: Identify and actively seek out potential new clients through various means, including cold calling, networking, referrals, and online platforms.
• Client Relationship Management: Build and maintain strong relationships with existing clients by understanding their shipping needs, providing excellent customer service, and addressing any concerns or issues promptly.
• Quoting and Rate Management: Provide accurate and competitive freight rate quotes to clients based on market conditions, carrier rates, and operational costs.
• Documentation and Compliance: Ensure all necessary paperwork, contracts, and legal requirements are completed on time to facilitate the movement of freight legally and efficiently.
• Problem Solving: Resolve transportation-related problems, such as delays, damages, or route changes, in a proactive and timely manner to minimize disruption and maintain customer satisfaction.
• Business Development: Seek opportunities to expand the company’s client base through interactive strategies and business development initiatives.
• Team Collaboration: Work closely with other departments, such as operations and customer service to ensure seamless coordination of freight movement and exceptional service delivery.
• Continuous Improvements: Seek opportunities to improve operational efficiency and customer service levels by identifying areas of improvement and implanting appropriate solutions.
• Compliance and Ethics: Adhere to all industry regulations, company policies, and ethical standards in all business dealings.

COMPETENCY

To perform the job successfully, an individual should demonstrate the following competencies:

• Problem Solving - Identifies and resolves problems in a timely manner
• Technical Skills - Pursues training and development opportunities; Strives to continuously build knowledge and skills
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance
• Interpersonal - Maintains confidentiality
• Teamwork - Balances team and individual responsibilities; Contributes to building a positive team spirit; Puts success of team above own interests
• Organizational Support Follows policies and procedures; completes administrative tasks correctly and on time
• Supports organization's goals and value

• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality - Is consistently at work and on time.
• Initiative - Volunteers readily; Seeks increased responsibilities; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently.

SUPERVISORY RESPONSIBILITIES

No Supervisory duties

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

• 2+ years (preferred) of Freight Management (Broker) experience for highly competitive keyword groups, with deep knowledge of best practices and concepts
• Experience with a sales funnel and High level of customer satisfaction
• Excellent verbal and written communication
• Deep understanding of the transportation and logistics industry
• Top level negotiating skills
• Problem-Solving abilities
• Attention to detail.
• Multitasking and time management
• Ability to use and maintain CRM standards.
• Knowledgeable on freight claims process and procedure.
• Self-motivated and energetic
• Highly organized with a high level of attention to detail

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.