Sales Representative

Carlisle Wide Plank Floors, Inc.

JOB DESCRIPTION

Position:

Inside Sales Representative

FLSA Status:

Exempt

Reports To:

Regional Director

Positions Supervised:

none

last update:

6/1/16

SUMMARY POSITION DESCRIPTION:

The Sales Representative is responsible to increase sales profitable sales revenue in the region and all first hand interactions with potential customers of Carlisle Wide Plank Floors. Specifically, the sales person conducts detailed phone conversations pertaining to our products, business philosophy and commitment to service excellence. Not only will they respond to incoming inquiries as they occur, but they will aggressively pursue the potential for repeat business and will explore all avenues to develop new business relationships and opportunities. They are responsible for initiating follow up contact to provide each customer with the information necessary to order our products. Additionally, they are expected to work cooperatively and effectively as a member of both their designated sales team and the Carlisle sales force as a whole. This includes, but is not limited to positive group interaction, role modeling, sharing responsibilities and collaboratively solving issues as they arise.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Business Acumen:

• Responds to incoming inquiries (via telephone, email, etc.) about the products and services available through Carlisle Wide Plank Floors.
• Works diligently to identify, pursue and secure new business relationships with professionals in the trades through both individual and group focused prospecting.
• Continually builds profitable business relationships with potential repeat customers by regular documented re-engagement contact and customer service excellence.
• Identifies potential problem situations and acts accordingly to ensure a swift and positive resolution.
• Is committed to initiating and increasing personal product knowledge and sales skills through regular training and individual consultation.

Managing and Mentoring:

• Guides Client Partners through appropriate correspondence as necessary with regarding customer inquiries.
• Guides Client Partners through completion of accurate customer documentation as required.

Reporting and Clerical:

• Maintains ongoing contacts with designated support persons,
• Reviews and coordinates customer correspondence including sales proposals.
• Maintains appropriate documentation of customer contact in CRM – insuring up to date, accurate information.

General:

• Meets personally with visitors, walks them through showroom and answers questions as presented.
• Is available and able to respond positively to post sales questions, comments and areas of concern.
• Shows a willingness and ability to attend national trade shows, regular visit to job sites, and represents Carlisle Wide Plank Floors with requested sales presentations.

Desired Knowledge, Skills and Abilities:

• Excellence in communication, teamwork and cooperation with other departments
• Superior listening skills demonstrated with both internal and external customers
• Work to established priorities; will assist in reprioritizing when necessary.
• Flexibility, and an appropriate sense of urgency as situations require
• Dependability and follow-through
• Accountability for individual and team goals - Assists team members as required
• Distinguishes self by identifying problems, offering and implementing creative solutions.
• Works closely with other departments to ensure a productive work environment.
• Trust and respect for colleagues
• Commitment to Quality and Continuous Improvement
• Commitment to innovation, initiative, and enthusiasm
• Continuously learn about and expand knowledge of Carlisle products and processes.

QUALIFICATIONS:

Education, Experience and Competencies

• Minimum High School / GED required; college degree preferred.
• Exhibited customer service excellence.
• Demonstrated ability to meet and/or exceed annual sales targets.
• Positive and pleasant attitude.
• Ability to change priorities quickly and often.
• Strong attention to detail and organizational skills.
• Exhibited ability to work cooperatively as a member of a team.
• Superior computer skills.

Language Skills

• Excellent verbal communication skills, including articulate phone manner and an energetic attitude which can be conveyed over the phone.
• Strong verbal and writing skills, with proven ability to communicate complex ideas
• Ability to respond effectively to inquiries or complaints

DESIRED TRAITS:

• Acts in a professional manner that always represents Carlisle. in the highest ethical standards.
• Demonstrates respect for team members across the organization.
• Shows trust and respect for colleagues
• Demonstrates commitment to Quality and Continuous Improvement
• Continuously learns and expands knowledge of Carlisle products and processes
• Distinguishes self by identifying problems, offering and implementing creative solutions
• Is accountable for individual and team goals - Assists team members - Willingly provides direction
• Demonstrates commitment to innovation, initiative, and enthusiasm

Physical Aspects of Position:

• Ability to cognitively respond to immediate change in priorities.
• Ability to lift and carry up to 25 pounds.
• Use fingers for typing and data entry into computer.
• Talk when communicating with customers and fellow employees.
• Hear telephone calls.
• Vision adequate for computer use, typing documents and demands.
• Ability to travel to vendor and customer locations

I understand and accept the requirements of this position and am capable of meeting the responsibility.

EMPLOYEE SIGNATURE:_________________________________________________DATE:_________________

SUPERVISOR:____________________________________________________________DATE:_________________

HUMAN RESOURCES MANAGER:_________________________________________DATE:_________________

Hiring practices at Carlisle Wide Plank Floors, Inc. are conducted in compliance with all federal employment guidelines including Affirmative Action, Americans with Disabilities Act and Equal Opportunity Commission.

Job Type: Full-time

Pay: $70,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Compensation package:

• Commission pay

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• West Hollywood, CA 90069: Relocate before starting work (Required)

Work Location: In person