Sales Ops Analyst, Strategic Accounts

The Sales Operations Analyst, Strategic Accounts works cross functionally between the sales organization and various internal departments to design, maintain, and continuously improve operations. In this role, you will analyze, evaluate, and interpret complex business processes and convert these insights into strategic opportunities and/or improvements for our company. This position works closely with leadership across all departments to support and implement high-quality, business-driven decisions. You will also ensure data accuracy and consistent reporting while designing and creating optimal processes and procedures.

 

Collaborate with cross-functional teams, including Pricing, Sales, Marketing, Legal, Manufacturing, and Customer Field Support Operations (CFSO) on additional projects as requested.

Own and develop materials for business reviews for Group Purchasing Organizations (GPO) and Integrated Delivery Networks (IDN), and individual hospital customers; ensure contractual commitments are being met.

Manage and create a GPO submission calendar in collaboration with the marketing team.

Determine the effectiveness of various promotional activities through detailed analysis and give recommendations to leadership and sales executives on how to improve the programs' value.

Send quarterly business reviews with rebate reports to all relevant customers; forecast customer quarterly sales achievement and provide customer and Sales Team info on what is required to achieve growth targets prior to quarter end.

Assist in the preparation of Requests for Information (RFI) and Requests for Proposals (RFP).  

Identify and implement opportunities for the continued improvement and simplification of business processes and systems.

Create slides and charts used in business reviews and pricing presentations.

Participate in weekly team calls and field update calls.

Provide detailed and timely analysis of sales and purchasing data; Use data and Sales Calculator tools to provide Sales Team with estimates for cost savings vs. competitors.

Achieve thorough understanding of all Penumbra products from a clinical as well as an economic perspective; attend and complete Penumbra product training in-person at company HQ.

Understand reimbursement landscape and work with reimbursement specialists to educate customers on coding and reimbursement as it pertains to Penumbra products (US accounts only/not Canada).

Provide ad-hoc analytic support to drive key business opportunities in the field.

Provide the sales team with business insight or operational activity in an accurate and scalable manner.

Maintain and update pricing exhibits, pricing grids, and competitive cross-reference files.

Ensure data accuracy in sales reporting system and act as point of contact for sales dashboards.

Help implement continuous system improvements by working with IT and sales management.

Assist manager with ongoing field communications.

Adhere to the Company's Quality Management System (QMS) as well as domestic and global quality system regulations, standards, and procedures.

Understand relevant security, privacy and compliance principles and adhere to the regulations, standards, and procedures that are applicable to the Company.

Ensure other members of the department follow the QMS, regulations, standards, and procedures.

Perform other work-related duties as assigned

 

Bachelor's degree with 1+ years of related experience, or an equivalent combination of education and experience.  

Excellent oral, written, and interpersonal communication skills required. Strong analytical skills, including proficiency with Excel spreadsheets.

Ability to work on multiple projects concurrently; ability to deliver high-quality analyses and meet deadlines. Keen attention to detail is critical.

Proficiency in MS Office Suite, Excel 

Flexibility in work schedule to meet time-sensitive customer needs; willingness to travel. Strong desire for career advancement; ability to work in a team environment is a must.

Keen business sense on what drives company strategy, the ability to quickly learn internal processes, and the acumen necessary to use data analytics to support change. 

Strong executive presence and a high-level of comfort interacting with C-suite executives on a regular basis to deliver on required workflow(s).

Detail oriented individual with experience working in a customer-centric role, who also has demonstrable Business Intelligence skills.

Proficiency in Tableau, Salesforce

 

General remote office environment occasional trips to Penumbra Corporate HQ in Alameda, CA, to support field initiatives as needed. Requires some lifting and moving of up to 25 pounds. Must be able to move between buildings and floors. Must be able to remain stationary and use a computer or other standard office equipment, such as a printer or copy machine, for an extensive period of time each day. Must be able to read, prepare emails, and produce documents and spreadsheets. Must be able to move within the office and access file cabinets or supplies as needed. Must be able to communicate and exchange accurate information with employees at all levels on a daily basis.  

This is the pay range for a high-cost labor market; if hired in another region, there will be a difference in pay range . We offer a competitive compensation package plus a benefits and equity program, when applicable.  Individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. 

A collaborative teamwork environment where learning is constant, and performance is rewarded.

The opportunity to be part of the team that is revolutionizing the treatment of some of the world's most devastating diseases.

A generous benefits package for eligible employees that includes medical, dental, vision, life, AD&D, short and long-term disability insurance, 401(k) with employer match, an employee stock purchase plan, paid parental leave, eleven paid company holidays per year, a minimum of fifteen days of accrued vacation per year, which increases with tenure, and paid sick time in compliance with applicable law(s).

Penumbra, Inc., headquartered in Alameda, California, is a global healthcare company focused on innovative therapies. Penumbra designs, develops, manufactures, and markets novel products and has a broad portfolio that addresses challenging medical conditions in markets with significant unmet need. Penumbra sells its products to hospitals and healthcare providers primarily through its direct sales organization in the United States, most of Europe, Canada, and Australia, and through distributors in select international markets. The Penumbra logo is a trademark of Penumbra, Inc.

 

If you reside in the State of California, please also refer to Penumbra's Privacy Notice for California Residents.

For additional information on Penumbra's commitment to being an equal opportunity employer, please Penumbra's AAP Policy Statement.