Sales Operations Manager

Robert Half is working with an incredible client in the West Metro area to fill a Sales Operations Manager position. This pivotal leadership role involves guiding the entire lifecycle of new business opportunities. From the initial screening of prospects to the submission and follow-up of approved quotes, the Sales Operations Manager ensures seamless processes. Responsibilities extend to overseeing product pricing during the quoting process to maintain acceptable pricing/margins and ensuring compliance with customer contracts in alignment with company requirements.

- Lead process training for personnel and provide support in developing training tools for various stakeholders.

- Supervise assigned personnel and collaborate with other functions to achieve job objectives.

- Oversee the initial screening and project approval process, ensuring a strategic and technical match before authorizing internal activities for new product opportunities.

- Implement a closed-loop process, from initial engineering work authorization through quotation submittal, quote follow-up, and comprehensive tracking of wins and losses.

- Manage the quote process with assigned personnel, ensuring timely submission and acceptable margins for customer quotes, covering both new product opportunities and requotes for existing products.

- Ensure contract terms for products and services meet customer and company requirements to secure or retain business.

- Participate in the negotiation process and coordinate the approval of amendments and/or contract extensions.

- Advise relevant department personnel on domestic and international contractual rights and obligations.

- Participate in the review of revenue forecasts for key customer accounts, assisting with SIOP operational planning objectives.

- Identify delinquent projects and barriers to completion, participating in planning and implementing effective corrective action plans.

- Direct department staff to fulfill company/department goals and drive continuous improvements.

- For selected projects, coordinate or manage initial presentations, proposals, communication plans, and schedules.

- Perform other duties as required and/or assigned.

- Bachelor's degree in business or a related technical field.

- 3-5 years of customer service management/supervisory experience, preferably in manufacturing and familiarity with ISO regulatory environment.

- Candidates must be familiar with and adhere to the ITAR.

- Capable of effectively managing and/or collaborating with technical personnel.

- Customer-focused with excellent organizational skills, capable of managing multiple tasks simultaneously.

- Ability to perform well under pressure.

- Demonstrates strong analytical and decision-making capabilities.

- Willingness to be "hands-on" while coordinating/supervising various activities.

- Excellent verbal and written communication skills.

- Proficiency with Microsoft Office Suite and ERP software is required.