Sales Operations Analyst - Account Management

It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Important: We have been made aware that individuals are posing as Redwood recruiters in an attempt to deceive candidates into sharing personal information. Redwood employees will only contact you from an "@redwood.com" email domain. If you have questions or suspect an email is fraudulent, please contact us at recruitment@redwood.com.
OUR MISSION
At Redwood Software we unleash human potential. We empower our customers with lights-out automation for their mission-critical business processes.
Redwood Software is the leader in full stack automation for mission-critical business processes. With the first SaaS-based composable automation platform specifically built for ERP, we believe in the transformative power of automation. Our unparalleled solutions empower organizations to orchestrate, manage and monitor their workflows across any application, service or server - in the cloud or on premise - with confidence and control.
CORE VALUES
One Team. One Redwood
Make Your Own Weather
Obsess over Customer Success
Work the Problem
Be Curious
Own the Outcome
Respect Each Other
YOUR IMPACT
We are seeking a Sales Operations Analyst - Account Managers to join our Revenue Operations team. This person will act as the right hand to the Account Management portion of our Sales Team composed of Customer Account Managers and Strategic Account Managers. In this role, they will work closely to plan, develop, implement, and execute business processes and workflows, forecasting cadences, and monitoring compliance to the process. The ideal candidate will have strong business acumen, a passion for operations while driving scalability, and the ability to deliver data-driven improvements in a fast-moving environment. A successful individual must be customer focused, business savvy, resourceful, and can deal with ambiguity while operating at scale.

• Act as a Business Partner to the CAM and SAM leadership on all things related to their business.
• Drive CAM & SAM Sales territory planning and continued execution.
• Engage with CAM/SAM Leadership to create processes and workflows across the expansion and renewal lifecycles.
• Ensure data integrity of Customer Accounts, Expansion/Renewal Opportunities and tasks related to the lifecycle.
• Track operational performance, provide insights and recommendations.
• Own Redwood's CAM and SAM QBR Process and execution.
• Provide pipeline analysis with recommendations including Sales Accepted Opportunity reporting, closed lost/churn analysis, expansion trends, etc.
• Drive CAM & SAM forecasting process along with Clari administration related to xAMs.
• Assist in Quota assignment and compensation reporting.
• Drive Salesforce Data Hygiene as it relates to our customers.
• Ad-hoc and standard reporting and dashboards for the CAM/SAM teams.
• Build relationships with various departments.

YOUR EXPERIENCE

• Bachelor's degree or global equivalent experience preferred.
• 3-5 years of experience in Sales Operations, Commercial support, or Finance role
• Must have experience as a Sales Operations business partner, or related function, with cross functional teams.
• Deep experience with Account Management operations and data strategy.
• Clear communicator with excellent written, verbal, and listening skills.
• Ability to build relationships effectively across global teams.
• Proactive and willingness to dig in with little direction.
• Confidence in advocating for best practices
• Excellent critical thinking skills with the ability to break down ambiguous problems into management components, think through solutions, and communicate clearly to all departments/stakeholders.
• Strong diagnostic and problem-solving skills.
• Must be able to read, write, and speak fluent English.

If you like growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
THE LEGAL BIT
Redwood is an equal opportunity employer. Redwood prohibits unlawful discrimination based on race, colour, religion, sex, gender identity, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), sexual orientation, pregnancy or any other consideration made unlawful by regional or local laws. We also prohibit discrimination based on a perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics. All such discrimination is unlawful and will have a zero tolerance policy applied to it.
Redwood will comply with all local data protection laws, including GDPR when it comes to the handling and processing of personal data. All resume's submitted to Redwood will be retained for 6 months (12 months with your consent) after submission for recruitment purposes. Should you wish for us to remove your personal data from our recruitment database, please email us directly on Recruitment@Redwood.com